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Accessibility
Ally Accessibility Tool
2
Ally Accessibility Checker
Tagging PDFs in Ally
Accessibility Resources
4
Fixing Common PDF Accessibility Issues
Remediate a PowerPoint Presentation
What are the Accessibility Policies for Instructional Technology Tools?
What accessible technology does the university have available?
Accounts
Accounts
12
How do I create my student email address?
What systems are affected when I change my password?
How to I request access to AiM (Facilities)?
Google Workspace Account FAQ
New Account Activation
See all 12 articles
Login
2
New Login Experience
New Login Experience on Domain Joined Computers
Building Access
2
How do I request access to the SIERR Building?
How do I request access to the Catalyst Building?
2FA
22
Duo Two-factor Authentication Frequently Asked Questions
Traveling with Duo 2FA
Two-factor Authentication Token Frequently Asked Questions
Two-factor Authentication Frequently Asked Questions
Duo Trust this browser
See all 22 articles
Passwords
7
How do I set my computer and EWU Single Sign-On (SSO) to the same password if I am using a EWU owned Mac?
How do I change the computer password if I use an EWU owned Mac when I am on campus?
How do I reset my Canvas password?
How do I change the computer password if I use an EWU owned Windows computer when I am on campus?
How do I change my Username (SSO) Password if it has Expired?
See all 7 articles
Off-campus Password Changes
3
How do I change the computer password if I use an EWU owned Windows computer when I am off campus?
How do I sync my computer password that I changed elsewhere with an EWU owned Windows computer when I am off campus?
How do I change the computer password if I use an EWU owned Mac when I am off campus?
Migration
3
How do I export or migrate data from my EWU Google account?
How do I export or migrate data from OneDrive?
How do I export or transfer my EWU email?
EWU Alerts
8
How do I ensure that I receive EWU Alerts?
How do I sign up for EWU Alerts? (faculty, staff, or student)
How do I add another email to my EWU Alert account? (faculty, staff, or student)
How do I sign up for EWU Alerts if I'm not an employee or student?
How do I add a voice line to my EWU Alert account? (faculty, staff, or student)
See all 8 articles
Banner
Banner
13
Banner 9 color preferences
How do I get access to Banner Student?
How do I change my Oracle Password?
How do I delete Banner reports in my parameter set?
How do I enter grades into Banner/EagleNet?
See all 13 articles
ODS
1
How do I request access to reporting data?
Eaglenet
8
Entering Time Sheet info as Student Employee
Entering Time Sheet information as EWU Classified or Exempt Staff
Approving Timesheets in Banner
Eaglenet PayNow Browser Popup Blocked
Generating Browser Debug (HAR) Files
See all 8 articles
Canvas
Canvas Basics
14
Academic Calendar and Canvas Dates
Add a Canvas Profile Picture
Browser and Computer Requirements for Canvas
The Canvas Dashboard (Instructors)
The Canvas Dashboard (Students)
See all 14 articles
Announcements & Communication
6
Announcements - Add an Announcement
Announcements - Delay Posting
Announcements - Close for Comments
Inbox - Send a Message
Inbox - Using the Canvas Inbox
See all 6 articles
Assignments
14
Assignment Types
Availability and Due Dates
Create an Assignment
Create Peer Review Assignments
Edit Assignment Details
See all 14 articles
Course Management
20
The Canvas Syllabus
Copying EWU Canvas Course Templates
Copying ONA Model Courses from the Canvas Commons
Edit the Syllabus Page
Files - How to Delete a File (Instructor)
See all 20 articles
Discussions
11
Attach a File to a Discussion Reply
Create a Discussion
Create a Group Discussion
Delay Posting a Discussion
Discussion Analytics - Threadz
See all 11 articles
ePortfolios
5
Add a New ePortfolio Section as a Student
Add Assignments from Previous Courses to your ePortfolio
Create a New ePortfolio
Create a New Page in an ePortolfio Section
Make your ePortfolio Public
Grades & Feedback
15
Give Extra Credit
Gradebook - Exempt a Student from an Assignment
Gradebook - Grade Posting Policies
Gradebook - How to View the Gradebook
Gradebook - How to View Gradebook History
See all 15 articles
Outcomes & Rubrics
8
Add a Rubric to an Assignment
Add a Rubric to a Discussion
Add a Rubric to a Quiz
Align an Outcome with a Rubric in a Course
Create a Rubric in Canvas
See all 8 articles
People & Groups
10
Add a Student Group in a Course
Automatically Assign Students to Groups
Create a Discussion in a Group
Manage Groups as a Student Leader
Manually Assign Students to Groups
See all 10 articles
Quizzes
16
Add a Panopto Quiz
Add Extra Time or Attempts on a Quiz
Create a Canvas Survey
Create a Canvas Quiz
Creating a Question Bank
See all 16 articles
Classroom
Classroom
8
How do I open the CD drawer on a podium computer?
How do I Duplicate or Extend my Windows laptop display to a Projector?
BYOD (Bring Your Own Device) Sharelink (Extron) Wireless Connection to Projectors
Teaching in Meetup Rooms Frequently Asked Questions
Teaching in Meetup Rooms Instructions
See all 8 articles
Computer
General Computer
5
How do I find my computer's name?
How do I request removal/recycle of old EWU Surplus Computer Hardware?
Where can students check out Windows or Mac laptops, DSLR and Video Cameras, Projectors, GoPro's, and more?
How to I open an Incognito window / InPrivate window?
I'm getting a new computer. What do I need to do? What's different?
macOS
7
Why has the login screen changed on university Macs?
How do I get administrative rights on my Mac? How do I use the Privileges application on my Mac?
Privileges for macOS Frequently Asked Questions
How do I disable prevent cross-site tracking in Safari?
New Login Experience for EWU faculty/staff macOS Computers
See all 7 articles
Windows
6
Why does my work computer lock and require me to re-enter my password?
How do I get administrative rights on my PC? How do I use the MakeMeAdmin application on my PC?
How to Check computer's Compliance via Software Center
Updating UC4 PROD Client for 9.4.1 Installed on 8/9/2022
How do I install software on my EWU managed Windows computer?
See all 6 articles
Digital Signage
Digital Signage
3
EWU Digital Signage Content Submissions
Digital Signage for your Building or Organization
AppSpace Digital Signage FAQs
Email, Calendaring, and Collaboration
Email and Calendar
40
How do I configure my EWU email account with Outlook?
How do I change my student email address if my name has changed?
How do I setup my email account on my Android device? (Outlook)
How do I forward my mail to another email account?
How do I set up my email on my iOS (iPhone) or iPadOS (iPad) without Outlook?
See all 40 articles
Google Groups
1
How do I Manage a Google Group List?
Graduate Programs
Admissions
0
Post-Admissions and Graduation
4
EWU Grad Steps to Graduation
EWU Thesis
EWU Commencement
Degree Works Audit
Leadership
0
Human Resources
HR General FAQ
23
What is telework, when is it permitted, and what steps do I need to take to obtain approval?
What is remote work, when is it permitted, and what steps do I need to take to obtain approval?
How do I apply for Public Service Loan Forgiveness (PSLF)?
How do I get a Verification of Employment from EWU?
What tools are available to assist Supervisors with new employee onboarding?
See all 23 articles
Timesheet Questions
19
Where do supervisors/managers find their employee’s timesheet?
Where do employees find their timesheets?
How do I set up a proxy approver?
When viewing a timesheet, what does “In Progress” and “Pending” mean?
I am a supervisor and am late approving my employee’s timesheet. The pay period is over. What should I do?
See all 19 articles
Benefits
14
When will my benefits begin?
Am I required to enroll in PEBB-sponsored benefits?
Where can I find information about what medical and dental plans are offered by EWU? What other benefits are offered?
Can I change my benefits anytime during the year?
How do I know if my doctor or dentist is in my plan’s network?
See all 14 articles
Leave of Absence
13
What is FMLA?
Do I qualify for FMLA?
How to apply for leave?
What is a serious health condition under FMLA?
Can I take intermittent leave under FMLA?
See all 13 articles
Student Employment - Supervisor FAQ
23
How frequently must student employees complete required training (e.g., DEI, Hazing, and Sexual Harassment & Title IX)?
How do I post an On-Campus Job?
Where can I find new-hire paperwork and other forms?
Where do I find the Environmental Health and Safety form?
Does Washington Application for State Financial Aid (WAFSA), like the Federal Student Aid (FAFSA), provide Work Study awarding criteria?
See all 23 articles
Student Employment - Student FAQ
12
I do not have my original Social Security card. What do I need to do?
How many credits do I need to be registered for if I want to work on-campus?
I have Financial Aid and Work Study award questions - who do I contact?
How do I get my paychecks and how does Direct Deposit work?
I already worked a job at Eastern, do I need to re-complete my new-hire paperwork?
See all 12 articles
Labor Relations
4
Where can I find a copy of my Collective Bargaining Agreement?
How do I know who my Union representative or steward is?
How do I file a grievance?
How do I file a formal complaint with the University?
Information Security
Scams
1
Impersonation and Gift Card Scams
Security Awareness Training
1
Security Awareness Training FAQs
Instructional Technology
Audience Response
1
Poll Everywhere
Course Review Process
4
Course Review Process
Course Review Resources
Guide to Passing: EWU Abbreviated Rubric for Online Course Requirements
Instructional Technology Zoom Support Session (M-F 9-4)
Ebooks
1
Ebook Support - VitalSource
Plagiarism Detection
2
Turnitin Plagiarism Detection
Viewing Turnitin Results (Students)
Screen Capture and Media
16
Access Panopto in Canvas
Add Automatic Captions into a Panopto Video
Download and Install Panopto for Mac
Download and Install Panopto for Windows
Edit or Delete Captions from a Panopto Video
See all 16 articles
Secure Testing
6
Installing Lockdown Browser
Respondus Support Resources
StudyMate Campus
Video - Introduction to Respondus Lockdown Browser (students)
Quiz Results not Showing when Using Lock Down Browser (LDB)
See all 6 articles
Keys and Access Control
Spokane Locations
3
SIERR Building Electronic Access
Catalyst Building Electronic Access
Health Sciences Building (HSB) Electronic Access
Miscellaneous
General FAQs
22
Where can I find a EWU campus map for Cheney, Spokane or other off campus locations?
How do I connect to the library's online databases from home or off-campus?
Are Student Technology Services available during the summer quarter?
I need help with the online Writer's Center Consultation. How do I setup an online consultation?
How can I view or print my unofficial transcript?
See all 22 articles
Network
eduroam
8
Eduroam FAQs
How do I connect to eduroam on my PC?
How do I connect to eduroam and EWUSecure on my Chromebook or Android?
How do I connect to eduroam on my iOS (Apple) device?
How do I connect to eduroam from my Mac?
See all 8 articles
Network
6
What are the policies related to EWU's network?
Connecting to EWU Guest Wireless
EWUsecure Wireless Network (Windows 10)
Wireless Changes at the Health Sciences Building (WSU Spokane)
Finding Your Mac Address
See all 6 articles
VPN
7
How do I connect to VPN?
EWU Online Services That Require VPN
EWU Online Services That Do Not Require VPN
Installing GlobalProtect VPN on Windows
Installing GlobalProtect VPN on Mac
See all 7 articles
Dorm Internet Connection Instructions
1
Dorm Internet Connection Instructions
Printing
Faculty and Staff Printing
7
How do I add a printer on my Mac? (faculty/staff)
How do I add a printer on my Windows PC? (faculty/staff)
What do I do if I don't see a Papercut printer icon in my Windows system tray ?
What do I do if a Papercut printer installation fails on a Windows computer ?
How do I add a new or replacement printer to Papercut?
See all 7 articles
WEPA
19
Wepa - Choosing the Correct Printer
Wepa: Print Credit / Wepa Account and EagleFlex
Wepa - Printing Without Your Eagle Card
Wepa - How to Print a Booklet
Wepa - Refunds, Uploading Files, Print using a Wepa Code, EScanning
See all 19 articles
PaperCut MF
6
Authorizing PaperCut Scan to Cloud for Google Drive
Authorizing PaperCut Scan to Cloud for Microsoft OneDrive
Authorizing PaperCut Scan to Cloud for Microsoft SharePoint and OneDrive Shared Libraries
Logging in and Using PaperCut on Konica Minolta Copiers (Device Functions)
Logging in and Using PaperCut on Konica Minolta Copiers (Scan to Email)
See all 6 articles
Purchasing
Computer Purchasing
6
Apple hardware that meets EWU's hardware standards
Purchasing guide for Windows computers and devices through OETC
Accounts for Purchasing Windows or Apple Computer Hardware
Order guide for purchasing Apple computers and devices
Purchasing guide for Apple computers and devices
See all 6 articles
Printer Purchasing
1
Recommended Printers and Multi-Function Devices
Reporting and Analytics
Argos
8
How do I use Argos to view reports?
What is the difference between the Argos Web Viewer and the Argos Client?
What is a Dashboard in Argos?
How to setup Argos on my computer?
Argos Web Viewer Navigation
See all 8 articles
Tableau
2
How do I log into Tableau and run reports?
Tableau Server Navigation
Software
Adobe
9
How to Download and Sign in to Adobe Creative Cloud Using the Desktop App
Sign in to Adobe Creative Cloud from any Adobe Application
Adobe Software Requires Login on Lab/Classroom Computers
Adobe Creative Cloud Licenses for students enrolled in specific Design/DESN/VCD, ART, Film and TCOM/JRNM Courses
Adobe Creative Cloud Software Install gives message "Permission may be required"
See all 9 articles
Microsoft Office
10
How do I install Microsoft Office on my personally owned computer?
How do I access Microsoft Office on my personally owned mobile device?
How do I login into Microsoft Teams?
Microsoft Teams Help and Learning
Microsoft Teams FAQs
See all 10 articles
Other Software and Systems
15
Supported Web Browsers
Recommended Anti-Virus for macOS
Recommended Anti-Virus for Windows
How do I clear my cache/cookies in my browser?
Get ready for remote support - Install Splashtop
See all 15 articles
Virtual Labs
9
Getting Started - Virtual Labs 2.0
Common Problems - Virtual Labs 2.0
Requirements - Virtual Labs 2.0
Navigation Bar - Virtual Labs 2.0
How to Sign Out - Virtual Labs 2.0
See all 9 articles
Sign
5
Signing into and using Adobe Sign
Request e-signatures with Adobe Sign
Create e-sign templates with Adobe Sign
Manage e-sign templates with Adobe Sign
Manage any existing requests with Adobe Sign
AI (Artificial Intelligence)
6
Academic Guidelines for the Use of Generative AI
AI-based Tools (Microsoft Copilot and Google Gemini)
What AI Options Are Available to EWU Accounts?
What is Microsoft Copilot Chat?
What is Google Gemini for Google Workspace?
See all 6 articles
Storage
Cloud Storage
3
Securely Receiving External Files FAQs
NetStorage Retirement FAQs
Folder Structure Planning Tips
FileDrop
3
How do I securely share a file or folder with Filedrop?
Is Filedrop FERPA and HIPAA Compliant?
How do I securely receive a file from an external sender with Filedrop?
Google Drive
14
How do I install and use Google Drive?
Google Drive FAQs
How do I share a file with Google Drive?
How do I share a folder with Google Drive?
How do I create a Google Shared Drive?
See all 14 articles
Netstorage
0
OneDrive
13
OneDrive FAQs
How do I securely share a OneDrive file or folder with an external recipient?
How do I share a file or folder with OneDrive?
Invalid file names and file types in OneDrive and SharePoint
How I can learn more about using OneDrive?
See all 13 articles
Telephones
Cell Phones
5
Can I receive a discount on my mobile phone service by being an Eastern Employee?
How do I request a Mobile Deivce
EWU supported cell phone options
Erasing iPhone To Factory Settings
How do I change or fix my Apple ID login on an iOS device?
Phones
9
Do I have a telephone landline in my residence hall room?
Available Telephone Equipment & IP Phone Quick Start Guides
How to Check Your Telephone Recharges (Communication Services Billing Report)
Telephone Frequently Asked Questions (FAQS)
How do I make an outbound local or long distance phone call from a university phone? (EWU Dialing Rules)
See all 9 articles
Webex
30
How do I use Webex Calling with Microsoft Teams on a Mac?
How do I use Webex Calling with Microsoft Teams on a PC?
Installing Webex (Windows)
Changing your voicemail PIN with Webex
Listening to your voicemail with WebEx (Web)
See all 30 articles
Video Conferencing
Zoom
13
Zoom Video and Audio Conferencing Instructions
Login to Zoom
Protect your Zoom meeting space and class sessions
Use Zoom for online office hours
Best Practices for Securing Your Virtual Classroom
See all 13 articles
Web Services
25Live Scheduling
15
25Live Overview and Support
Creating an Event for Campus Calendars
Creating an Event for the EagleWell Calendar
Creating an Event for the Training Resources Calendar
Exporting Search Results in 25Live
See all 15 articles
Sharepoint
1
Add or delete users in Microsoft SharePoint Online
Short URLs - Friendly Links
3
Short URL Options
Creating a redirect on your InsideEWU site with Safe Redirect Manager
Managing WordPress Redirects
SurveyMonkey
3
Converting an Existing SurveyMonkey Account
Accessing SurveyMonkey
SurveyMonkey Frequently Asked Questions
Web Calendars
2
Creating Events for WordPress Event Calendar
Creating and publishing customized 25Live web calendars
WordPress Block Editor
21
The WordPress Dashboard
Configuring Your WordPress Workspace
The Toolbar
The Toolbar: More Configurations
Document Overview Panel
See all 21 articles
WordPress General
15
Turning Off the WordPress Admin Bar
WordPress Codex
Creating a Post
How do I manage WordPress site users?
How do I make my site visible to the public?
See all 15 articles
WordPress Gravity Forms
11
Landing Pages for Forms and Views
Utilizing Gravity Forms Drop Down Field Type as a Required Field
Gravity Forms Submission Confirmation and Email Notification
Creating a Gravity Form
Adding a Gravity Form to a Page or Post
See all 11 articles
WordPress Themes
0
