Clients will receive a "socket error" message if they attempt to connect to UC4 with an old client version.

To manually update the UC4 client on a Desktop:

  1. Download the new client from
    (Use the Download Application Manager Client link)
  2. On your computer, navigate to  C:\Users\<username>\AppWorx\UC4PROD
  3. Delete the contents of this UC4PROD folder (except for the atonic.ico (Icon) file, which is not included in the CLIENT.ZIP)
  4. Extract the downloaded CLIENT.ZIP file to the UC4PROD folder

You should be able to connect using your original desktop shortcut that was created from the Software Center install.

If you need any further assistance please view our Service Catalog for other Knowledge Base articles or contact the IT Help Desk via Phone: 509.359.2247 or Email: