Knowledge Base

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Accounts 19

• How to obtain Banner access - Student Module
• How do I change my NetID password from an on-campus Windows computer?
• How do I reset my AIM password?
• How do I create my student email address?
• How do I setup my NetID for the first time or reset my NetID password?

See all 19 articles

Web 14

• GravityFlow Step Types, Functions and Features
• Page Builder Module Overviews
• Restricting Date Ranges with the Date Picker Field Type
• Creating Events
• Importing Events

See all 14 articles

Eaglenet 3

• How do I search and register for courses on EagleNET?
• I have a student email hold on my EagleNET account. How can I remove the hold?
• What is EagleNET and how do I access it?

Email and Calendar 23

• How do I configure my student email with Outlook?
• How do I change my student e-mail address if my name has changed?
• How do I setup my Student e-mail account on my Android device?
• How do I set up my eagles email to forward my mail to a personal inbox?
• How do I set up my student email on my iPad/iPhone?

See all 23 articles

General Troubleshooting 31

• I am looking for details on how to enter grades into EagleNet / Banner.
• What should I do if Banner has frozen?
• Unable to create an Excel spreadsheet from Banner
• How do I delete Banner INB reports in my parameter set?
• Why can't I connect my iPad to the projector?

See all 31 articles

Network 7

• Troubleshooting problems connecting to the dorm room internet connection.
• How do I connect to eduroam on my Android device?
• My gaming console won't connect to the Res Hall network, what can I do?
• How to fix limited connection issue with EDUROAM from Windows 8.
• How do I log on to EWU Wireless Internet?

See all 7 articles

Phones 5

• Why is the red "message light" still lit, even when there are no voicemails?
• How do I use the University voicemail?
• Cell phones options and prices
• Do I have a telephone landline in my room?
• Telephone Equipment & Services

Computer 20

• How do I download the Office 365 to my personal computer if I am faculty or staff?
• I am a student, how can I check for or remove viruses, spyware, and other junk from my computer?
• Why does my work computer lock and require me to re-enter my password?
• How can I find the network name of my computer if I am using a PC running Windows 7?
• I heard about a service called Virtual Private Network (VPN), also called StudentVPN. What is it for

See all 20 articles

Printing 11

• When I print adobe files the HP Black White or Color Laser printer displays an Error 49.
• How do I choose a default printer?
• How do I add an Eastern printer?
• How is my print credit different from EagleFlex?
• How can I print to the printers on campus from my laptop or other personal computing device?

See all 11 articles

Classroom 12

• I'm in an enhanced classroom. How do I open the CD drawer on the podium computer?
• I'm in an enhanced classroom and the computer is off. How do I turn the computer on?
• I'm in an enhanced classroom and my DVD will not display on the projector screen.
• I'm in an enhanced classroom, how can I center the screen display?
• I'm in a classroom and the audio cable is connected to the laptop but no sound is coming out.

See all 12 articles

Software 12

• How do I install Microsoft Office on my personally owned computer?
• How do I access Microsoft Office on my personally owned mobile device?
• Outlook will not prompt for new credentials after updating the SSO Password
• OneDrive for Business
• Netstorage

See all 12 articles

Cloud Storage 13

• How do I connect to Netstorage from my Windows computer ?
• How do I connect to Netstorage from my Mac?
• How can I connect to Netstorage using FTP?
• How can I connect to Shared (department) Storage from my Windows computer?
• How can I connect to Shared (Department) Storage from my Mac?

See all 13 articles

Other 37

• I am looking for information about the Residential Halls and Student Life. Where can I find this inf
• Banner 9 color preferences
• Where can I find a EWU campus map for Cheney, Riverpoint or other off campus locations?
• When I search for a page on EWU's web site, why doesn't it come up at the top of the results?
• How do I connect to the library's online databases from home or off-campus?

See all 37 articles

Canvas 0

Web

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Getting Started 2

• How do I subscribe to the EWU Web Publisher Group Mailing List?
• What is Student WebSpace? How do I use it?

FAQ 0

WordPress General 17

• The WordPress Dashboard?
• Turning Off the WordPress Admin Bar
• Posts vs Pages
• WordPress Codex
• The WordPress Editor

See all 17 articles

WordPress Page Builder 6

• Page Builder Basics
• Editing Rows, Columns and Modules
• Designing with EWU Branding in Mind
• Responsive Design
• Designing for the User

See all 6 articles

WordPress Gravity Forms 9

• Landing Pages for Forms and Views
• Utilizing Gravity Forms Drop Down Field Type as a Required Field
• Gravity Forms Submission Confirmation and Email Notification
• How to setup an approval process in your form
• Creating a Gravity Form

See all 9 articles

WordPress Events Calendar 0

WordPress Themes 4

• How do I customize my EWU theme?
• Changing the Theme
• Creating Menus
• Menu Best Practices