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Explore How-To's and learn best practices from our knowledge base.
Accounts
Accounts
10
How do I change my NetID password from an on-campus Windows computer?
How do I create my student email address?
What systems are affected when I change my password?
How do I reset my Canvas password?
How do I reset my student email password?
See all 10 articles
Duo
4
Duo Two-factor Authentication Frequently Asked Questions
Traveling with Duo
Two-factor Authentication Token Frequently Asked Questions
Two-factor Authentication Frequently Asked Questions
Banner
Banner
6
Banner 9 color preferences
How to obtain Banner access - Student Module
How do I change my Oracle Password?
How do I delete Banner reports in my parameter set?
How do I enter grades into Banner/EagleNet?
See all 6 articles
ODS
1
How to obtain ODS access - Authorization Form
Classroom
Classroom
2
How do I open the CD drawer on a podium computer?
How do I display my laptop in an enhanced classroom?
Computer
Computer
21
I am a student, how can I check for or remove viruses, spyware, and other junk from my computer?
Why does my work computer lock and require me to re-enter my password?
How can I find the network name of my computer if I am using a PC running Windows 7?
I cannot remember when I received my last computer. Am I up for a new one?
What is the user name/password used to log into the computers on campus?
See all 21 articles
Digital Signage
Digital Signage
3
EWU Digital Signage Content Submissions
Digital Signage for your Building or Organization
AppSpace FAQs
Email and Calendar
Email and Calendar
20
How do I configure my EWU email account with Outlook?
How do I change my student email address if my name has changed?
How do I setup my email account on my Android device? (Outlook)
How do I forward my mail to another email account?
How do I set up my email on my iOS (iPhone) or iPadOS (iPad) without Outlook?
See all 20 articles
General Troubleshooting
General Troubleshooting
2
How do I access Virtual Labs?
Who is my assigned IT Coordinator?
Network
Network
2
What are the policies related to EWU's network?
EWU Guest Wireless
eduroam
7
Eduroam FAQs
How do I connect to eduroam on my PC?
How do I connect to eduroam on my Chromebook?
How do I connect to eduroam on my iOS (Apple) device?
How do I connect to eduroam from my Mac?
See all 7 articles
Other
General FAQs
22
Where can I find a EWU campus map for Cheney, Spokane or other off campus locations?
How do I connect to the library's online databases from home or off-campus?
Are Student Technology Services available during the summer quarter?
I need help with the online Writer's Center Consultation. How do I setup an online consultation?
How can I add or drop a class?
See all 22 articles
Reporting and Analytics
Argos
6
How do I use Argos to view reports?
What are Datablocks?
What is the difference between the Argos Web Viewer and the Argos Client?
What is a Dashboard in Argos?
How to setup Argos on my computer?
See all 6 articles
Phones
Phones
12
Why is the red "message light" still lit, even when there are no voicemails?
How do I use University Voicemail?
Cell phones options and prices
Do I have a telephone landline in my residence hall room?
Telephone Equipment and Lines of Service
See all 12 articles
Printing
Printing
13
Please explain Print Credit vs. EagleFlex vs. Wepa Account
A printer error occurs when I try printing my document. What can I do to resolve this issue?
Wepa - Choosing the Correct Printer
Wepa - Printing Without Your Eagle Card
Wepa - How do I pay for Wepa Printing?
See all 13 articles
Software
Software
17
How do I install Microsoft Office on my personally owned computer?
How do I access Microsoft Office on my personally owned mobile device?
Outlook will not prompt for new credentials after updating the SSO Password
Web-based Access to Netstorage
LinkedIn Learning (previously LyndaCampus or Lynda.com)
See all 17 articles
Adobe
3
Sign in to Adobe Creative Cloud Using the Desktop App
Sign into Adobe Creative Cloud from any Adobe Application
Adobe Software Requires Login on Lab/Classroom Computers
Storage
Cloud Storage
8
OneDrive FAQs
How do I enable and use Google Drive File Stream?
Google Drive FAQs
How do I securely share a OneDrive file or folder with an external recipient?
How do I share a file or folder with OneDrive?
See all 8 articles
Netstorage
13
How do I connect to (N: Drive) Personal Netstorage from a Mac?
How can I connect to Netstorage using FTP?
How do I connect to (S: Drive) Department Netstorage folders from Windows?
How do I connect to (S: Drive) Netstorage Shared Department folders from a Mac?
I need access to a folder on our (S: Drive) Netstorage Shared folders. How can I gain access?
See all 13 articles
Video Conferencing
General
1
Privacy Best Practices for Online Conferencing
Zoom
5
Zoom Video and Audio Conferencing Instructions
Login to Zoom
Protect your Zoom meeting space and class sessions
Use Zoom for online office hours
Best Practices for Securing Your Virtual Classroom
Web
Accessibility
1
SiteImprove FAQs
25Live Scheduling
2
25Live Pro and 25Live Scheduling
Using 25Live to look up space availability and submit an event request
Event Management
2
How do I get support for my Sched event?
How do I create a Sched event?
Short URLs - Friendly Links
3
Short URL Options
Creating a redirect on your InsideEWU site with Safe Redirect Manager
Managing WordPress Redirects
SiteImprove
2
How do I access SiteImprove
How do I get support for SiteImprove?
SurveyMonkey
3
Converting an Existing SurveyMonkey Account
Accessing SurveyMonkey
SurveyMonkey Frequently Asked Questions
Web Calendars
3
Creating Events for WordPress Event Calendar
Importing Events into WordPress Event Calendar
Creating and publishing customized 25Live web calendars
WordPress General
16
The WordPress Dashboard?
Turning Off the WordPress Admin Bar
Posts vs Pages
WordPress Codex
The WordPress Editor
See all 16 articles
WordPress Page Builder
7
Page Builder Basics
Editing Rows, Columns and Modules
Designing with EWU Branding in Mind
Responsive Design
Designing for the User
See all 7 articles
WordPress Gravity Forms
12
Landing Pages for Forms and Views
Utilizing Gravity Forms Drop Down Field Type as a Required Field
Gravity Forms Submission Confirmation and Email Notification
Creating a Gravity Form
Adding a Gravity Form to a Page or Post
See all 12 articles
WordPress Themes
6
How do I customize my EWU theme?
Changing the Theme
Creating Menus
Menu Best Practices
Using Widgets
See all 6 articles
