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Accessibility
Ally Accessibility Tool
1
Ally Accessibility Checker
Accessibility Resources
2
What are the Accessibility Policies for Instructional Technology Tools?
What accessible technology does the university have available?
Accounts
Accounts
12
How do I create my student email address?
What systems are affected when I change my password?
How to I request access to AiM (Facilities)?
Google (G Suite) Account FAQ
How do I setup my Exxat account or reset my Exxat password?
See all 12 articles
2FA
21
Duo Two-factor Authentication Frequently Asked Questions
Traveling with Duo 2FA
Two-factor Authentication Token Frequently Asked Questions
Two-factor Authentication Frequently Asked Questions
Duo Trust this browser
See all 21 articles
Passwords
7
How do I set my computer and EWU Single Sign-On (SSO) to the same password if I am using a EWU owned Mac?
How do I change the computer password if I use an EWU owned Mac when I am on campus?
How do I reset my Canvas password?
How do I change the computer password if I use an EWU owned Windows computer when I am on campus?
How do I change my Username (SSO) Password if it has Expired?
See all 7 articles
Off-campus Password Changes
3
How do I change the computer password if I use an EWU owned Windows computer when I am off campus?
How do I sync my computer password that I changed elsewhere with an EWU owned Windows computer when I am off campus?
How do I change the computer password if I use an EWU owned Mac when I am off campus?
Migration
4
How do I export or migrate data from my EWU Google account?
How do I export or migrate data from my personal NetStorage (N: Drive)?
How do I export or migrate data from OneDrive?
How do I export or transfer my EWU email?
EWU Alerts
8
How do I ensure that I receive EWU Alerts?
How do I sign up for EWU Alerts? (faculty, staff, or student)
How do I add another email to my EWU Alert account? (faculty, staff, or student)
How do I sign up for EWU Alerts if I'm not an employee or student?
How do I add a voice line to my EWU Alert account? (faculty, staff, or student)
See all 8 articles
Banner
Banner
12
Banner 9 color preferences
How do I get access to Banner Student?
How do I change my Oracle Password?
How do I delete Banner reports in my parameter set?
How do I enter grades into Banner/EagleNet?
See all 12 articles
ODS
1
How do I request access to reporting data?
Eaglenet
6
Entering Time Sheet info as Student Employee
Entering Time Sheet information as EWU Classified or Exempt Staff
Approving Timesheets in Banner
Eaglenet PayNow Browser Popup Blocked
Generating Browser Debug (HAR) Files
See all 6 articles
Canvas
Canvas Basics
15
Academic Calendar and Canvas Dates
Add a Profile Picture
Browser and Computer Requirements for Canvas
The Canvas Dashboard (Instructors)
The Canvas Dashboard (Students)
See all 15 articles
Assignments
15
Assignment Types
Availability and Due Dates
Create an Assignment
Create Peer Review Assignments
Edit Assignment Details
See all 15 articles
Announcements & Communication
9
Announcements - Add an Announcement
Announcements - Delay Posting
Announcements - Close for Comments
Inbox - Send a Message
Inbox - Using the Inbox as an Instructor
See all 9 articles
People & Groups
11
Add An Instructor, TA, or Coach to Your Course
Add a Student Group in a Course
Automatically Assign Students to Groups
Create a Discussion in a Group
Manage Groups as a Student Leader
See all 11 articles
Course Management
19
Add an Incomplete Section
The Canvas Syllabus
Copying EWU Canvas Course Templates
Edit the Syllabus Page
Files - How to Delete a File (Instructor)
See all 19 articles
Discussions
11
Attach a File to a Discussion Reply
Create a Discussion
Create a Group Discussion
Delay Posting a Discussion
Discussion Analytics - Threadz
See all 11 articles
Quizzes
15
Add a Panopto Quiz
Add Extra Time or Attempts on a Quiz
Create a Canvas Survey
Create a Canvas Quiz
Creating a Question Bank
See all 15 articles
Grades & Feedback
14
Give Extra Credit
Gradebook - Exempt a Student from an Assignment
Gradebook - Grade Posting Policies
Gradebook - How to View Gradebook History
SpeedGrader - Accessing from the Gradebook
See all 14 articles
Outcomes & Rubrics
8
Add a Rubric to an Assignment
Add a Rubric to a Discussion
Add a Rubric to a Quiz
Align an Outcome with a Rubric in a Course
Create a Rubric in Canvas
See all 8 articles
Classroom
Classroom
8
How do I open the CD drawer on a podium computer?
How do I Duplicate or Extend my Windows laptop display to a Projector?
Sharelink (Extron) Tips, Wireless Connection to Projectors / Displays
Teaching in Meetup Rooms Frequently Asked Questions
Teaching in Meetup Rooms Instructions
See all 8 articles
Computer
General Computer
4
How do I find my computer's name?
How do I request removal/recycle of old EWU Surplus Computer Hardware?
Where can students check out Windows or Mac laptops, DSLR and Video Cameras, Projectors, GoPro's, and more?
How to I open an Incognito window / InPrivate window?
macOS
5
Why has the login screen changed on university Macs?
How do I get administrative rights on my Mac? How do I use the Privileges application on my Mac?
Privileges for macOS Frequently Asked Questions
How do I disable prevent cross-site tracking in Safari?
Jamf Connect macOS Login for EWU Computers
Windows
4
Why does my work computer lock and require me to re-enter my password?
How do I get administrative rights on my PC? How do I use the MakeMeAdmin application on my PC?
How to Check computer's Compliance via Software Center
Updating UC4 PROD Client for 9.4.1 Installed on 8/9/2022
Digital Signage
Digital Signage
3
EWU Digital Signage Content Submissions
Digital Signage for your Building or Organization
AppSpace Digital Signage FAQs
Email, Calendaring, and Collaboration
Email and Calendar
38
How do I configure my EWU email account with Outlook?
How do I change my student email address if my name has changed?
How do I setup my email account on my Android device? (Outlook)
How do I forward my mail to another email account?
How do I set up my email on my iOS (iPhone) or iPadOS (iPad) without Outlook?
See all 38 articles
Google Groups
1
How do I Manage a Google Group List?
Information Security
Scams
1
Impersonation and Gift Card Scams
Security Awareness Training
1
Security Awareness Training FAQs
Instructional Technology
Audience Response
1
Poll Everywhere
Course Review Process
2
Course Review Process
Course Review Resources
Ebooks
1
Ebook Support - VitalSource
Plagiarism Detection
3
Turnitin Plagiarism Detection
Viewing Turnitin Results (Students)
AI-based Tools (ChatGPT)
Screen Capture and Media
14
Access Panopto in Canvas
Add Automatic Captions into a Panopto Video
Download and Install Panopto for Mac
Download and Install Panopto for Windows
Edit or Delete Captions from a Panopto Video
See all 14 articles
Secure Testing
5
Installing Lockdown Browser
Respondus Support Resources
StudyMate Campus
Using the Alternative URL with Lockdown Browser
Video - Introduction to Respondus Lockdown Browser (students)
Miscellaneous
General FAQs
19
Where can I find a EWU campus map for Cheney, Spokane or other off campus locations?
Are Student Technology Services available during the summer quarter?
I need help with the online Writer's Center Consultation. How do I setup an online consultation?
How can I view or print my unofficial transcript?
What are EWU Alerts and how do I sign up?
See all 19 articles
Network
eduroam
8
Eduroam FAQs
How do I connect to eduroam on my PC?
How do I connect to eduroam on my Chromebook?
How do I connect to eduroam on my iOS (Apple) device?
How do I connect to eduroam from my Mac?
See all 8 articles
Network
3
What are the policies related to EWU's network?
EWU Guest Wireless
EWUsecure Wireless Network (Windows 10)
VPN
6
How do I connect to VPN?
EWU Online Services That Require VPN
EWU Online Services That Do Not Require VPN
Installing GlobalProtect VPN on Windows
Installing GlobalProtect VPN on Mac
See all 6 articles
Dorm Internet Connection Instructions
1
Dorm Internet Connection Instructions
Phones
Cell Phones
5
Can I receive a discount on my mobile phone service by being an Eastern Employee?
How do I request a Mobile Deivce
EWU supported cell phone options
Setting up your new iPhone
Erasing iPhone To Factory Settings
Cisco Finesse
3
Cisco Finesse for Agents
Cisco Finesse for Agent Supervisors
Cisco Finesse error work around
Jabber and Softphones
13
Accessing Voicemail Via Jabber Soft-Phone
Installing Jabber on Windows via Software Center
How to retain Audio Settings in Cisco Jabber
How to Forward your second line, Cisco Jabber
Cisco Jabber Quick Start Guide
See all 13 articles
Phones
13
Do I have a telephone landline in my residence hall room?
Available Telephone Equipment & IP Phone Quick Start Guides
How to Check Your Telephone Recharges (Communication Services Billing Report)
Telephone Frequently Asked Questions (FAQS)
How do I make an outbound local or long distance phone call from a university phone? (EWU Dialing Rules)
See all 13 articles
Voicemail
9
Why is the red "message light" still lit, even when there are no voicemails?
How do I access University Voicemail?
Voicemail Web Interface
Voicemail FAQs
How do I access Voicemail from Jabber?
See all 9 articles
Printing
Faculty and Staff Printing
4
How do I add a printer on my Mac? (faculty/staff)
How do I add a printer on my Windows PC? (faculty/staff)
What do I do if I don't see a Papercut printer icon in my Windows system tray ?
What do I do if a Papercut printer installation fails on a Windows computer ?
WEPA
19
Wepa - Choosing the Correct Printer
Wepa: Print Credit / Wepa Account and EagleFlex
Wepa - Printing Without Your Eagle Card
Wepa - How do I pay for Wepa Printing?
Wepa - How to Print a Booklet
See all 19 articles
PaperCut MF
6
Authorizing PaperCut Scan to Cloud for Google Drive
Authorizing PaperCut Scan to Cloud for Microsoft OneDrive
Authorizing PaperCut Scan to Cloud for Microsoft SharePoint and OneDrive Shared Libraries
Logging in and Using PaperCut on Konica Minolta Copiers (Device Functions)
Logging in and Using PaperCut on Konica Minolta Copiers (Scan to Email)
See all 6 articles
Purchasing
Computer Purchasing
6
Apple hardware that meets EWU's hardware standards
Purchasing guide for Windows computers and devices through OETC
Accounts for Purchasing Windows or Apple Computer Hardware
Order guide for purchasing Apple computers and devices
Purchasing guide for Apple computers and devices
See all 6 articles
Printer Purchasing
1
Recommended Printers and Multi-Function Devices
Reporting and Analytics
Argos
6
How do I use Argos to view reports?
What is the difference between the Argos Web Viewer and the Argos Client?
What is a Dashboard in Argos?
How to setup Argos on my computer?
Argos Web Viewer Navigation
See all 6 articles
Tableau
2
How do I log into Tableau and run reports?
Tableau Server Navigation
Software
Adobe
8
Sign in to Adobe Creative Cloud Using the Desktop App
Sign in to Adobe Creative Cloud from any Adobe Application
Adobe Software Requires Login on Lab/Classroom Computers
Adobe Creative Cloud Licenses for students enrolled in specific Design/DESN/VCD, ART, Film and TCOM/JRNM Courses
Adobe Creative Cloud Software Install gives message "Permission may be required"
See all 8 articles
Microsoft Office
10
How do I install Microsoft Office on my personally owned computer?
How do I access Microsoft Office on my personally owned mobile device?
How do I login into Microsoft Teams?
Microsoft Teams Help and Learning
Microsoft Teams FAQs
See all 10 articles
Other Software and Systems
14
Supported Web Browsers
Recommended Anti-Virus for macOS
Recommended Anti-Virus for Windows
How do I clear my cache/cookies in my browser?
Get ready for remote support - Install Splashtop
See all 14 articles
Virtual Labs
11
Getting Started - Virtual Labs 2.0
Common Problems - Virtual Labs 2.0
Requirements - Virtual Labs 2.0
Navigation Bar - Virtual Labs 2.0
How to Sign Out - Virtual Labs 2.0
See all 11 articles
Storage
Cloud Storage
3
Securely Receiving External Files FAQs
NetStorage Retirement FAQs
Folder Structure Planning Tips
FileDrop
3
How do I securely share a file or folder with Filedrop?
Is Filedrop FERPA and HIPAA Compliant?
How do I securely receive a file from an external sender with Filedrop?
Google Drive
11
How do I install and use Google Drive?
Google Drive FAQs
How do I share a file with Google Drive?
How do I share a folder with Google Drive?
How do I create a Google Shared Drive?
See all 11 articles
Netstorage
14
How do I connect to (N: Drive) Personal Netstorage from a Mac?
How can I connect to Netstorage using FTP?
How do I connect to (S: Drive) Department Netstorage folders from Windows?
How do I connect to (S: Drive) Netstorage Shared Department folders from a Mac?
I need access to a folder on our (S: Drive) Netstorage Shared folders. How can I gain access?
See all 14 articles
OneDrive
12
OneDrive FAQs
How do I securely share a OneDrive file or folder with an external recipient?
How do I share a file or folder with OneDrive?
Invalid file names and file types in OneDrive and SharePoint
How I can learn more about using OneDrive?
See all 12 articles
Video Conferencing
Zoom
12
Zoom Video and Audio Conferencing Instructions
Login to Zoom
Protect your Zoom meeting space and class sessions
Use Zoom for online office hours
Best Practices for Securing Your Virtual Classroom
See all 12 articles
Web Services
25Live Scheduling
9
25Live Overview and Support
Look Up Space Availability in 25Live
How do I Publish my Virtual Event to the EWU Event Calendar?
Creating an Event for the Campus Event Calendars
Navigating 25Live
See all 9 articles
Sharepoint
1
Add or delete users in Microsoft SharePoint Online
SurveyMonkey
3
Converting an Existing SurveyMonkey Account
Accessing SurveyMonkey
SurveyMonkey Frequently Asked Questions
Short URLs - Friendly Links
3
Short URL Options
Creating a redirect on your InsideEWU site with Safe Redirect Manager
Managing WordPress Redirects
Web Calendars
3
Creating Events for WordPress Event Calendar
Importing Events into WordPress Event Calendar
Creating and publishing customized 25Live web calendars
WordPress General
16
The WordPress Dashboard
Turning Off the WordPress Admin Bar
Posts vs Pages
WordPress Codex
The WordPress Editor
See all 16 articles
WordPress Page Builder
7
Page Builder Basics
Editing Rows, Columns and Modules
Designing with EWU Branding in Mind
Responsive Design
Designing for the User
See all 7 articles
WordPress Gravity Forms
10
Landing Pages for Forms and Views
Utilizing Gravity Forms Drop Down Field Type as a Required Field
Gravity Forms Submission Confirmation and Email Notification
Creating a Gravity Form
Adding a Gravity Form to a Page or Post
See all 10 articles
WordPress Themes
6
How do I customize my EWU theme?
Changing the Theme
Creating Menus
Menu Best Practices
Using Widgets
See all 6 articles
