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Explore How-To's and learn best practices from our knowledge base.
Accounts
Accounts
11
How do I create my student email address?
What systems are affected when I change my password?
How to I request access to AiM (Facilities)?
Google (G Suite) Account FAQ
How do I setup my Exxat account or reset my Exxat password?
See all 11 articles
2FA
20
Duo Two-factor Authentication Frequently Asked Questions
Traveling with Duo 2FA
Two-factor Authentication Token Frequently Asked Questions
Two-factor Authentication Frequently Asked Questions
Duo Trust this browser
See all 20 articles
Passwords
7
How do I set my computer and EWU Single Sign-On (SSO) to the same password if I am using a EWU owned Mac?
How do I change the computer password if I use an EWU owned Mac when I am on campus?
How do I reset my Canvas password?
How do I change the computer password if I use an EWU owned Windows computer when I am on campus?
How do I change my NetID (SSO) Password if it has Expired?
See all 7 articles
Off-campus Password Changes
3
How do I change the computer password if I use an EWU owned Windows computer when I am off campus?
How do I sync my computer password that I changed elsewhere with an EWU owned Windows computer when I am off campus?
How do I change the computer password if I use an EWU owned Mac when I am off campus?
Migration
4
How do I export or migrate data from my EWU Google account?
How do I export or migrate data from my personal NetStorage (N: Drive)?
How do I export or migrate data from OneDrive?
How do I export or transfer my EWU email?
Banner
Banner
12
Banner 9 color preferences
How do I get access to Banner Student?
How do I change my Oracle Password?
How do I delete Banner reports in my parameter set?
How do I enter grades into Banner/EagleNet?
See all 12 articles
ODS
1
How do I request access to reporting data?
Eaglenet
6
Entering Time Sheet info as Student Employee
Entering Time Sheet information as EWU Classified or Exempt Staff
Approving Timesheets in Banner
Eaglenet PayNow Browser Popup Blocked
Generating Browser Debug (HAR) Files
See all 6 articles
Canvas
Student Guides
13
I'm not seeing all of my classes on my Dashboard in Canvas.
I'm still seeing prior classes on the Dashboard in Canvas.
How to submit to a Canvas assignment
View grades in current Canvas course
How do I edit the course list on my Canvas dashboard?
See all 13 articles
Teacher Guides
5
How do I find an existing outcome to add to a course?
How do I align an outcome with a rubric in a course?
Copying Content from One Canvas Course to Another
How do I cross-list courses in Canvas together?
Adding extra time or attempts for a student on a quiz
Classroom
Classroom
8
How do I open the CD drawer on a podium computer?
How do I Duplicate or Extend my Windows laptop display to a Projector?
Sharelink (Extron) Tips, Wireless Connection to Projectors / Displays
Teaching in Meetup Rooms Frequently Asked Questions
Teaching in Meetup Rooms Instructions
See all 8 articles
Computer
General Computer
4
How do I find my computer's name?
How do I request removal/recycle of old EWU Surplus Computer Hardware?
Where can students check out Windows or Mac laptops, DSLR and Video Cameras, Projectors, GoPro's, and more?
How to I open an Incognito window / InPrivate window?
macOS
4
Why has the login screen changed on university Macs?
How do I get administrative rights on my Mac? How do I use the Privileges application on my Mac?
Privileges for macOS Frequently Asked Questions
How do I disable prevent cross-site tracking in Safari?
Windows
4
Why does my work computer lock and require me to re-enter my password?
How do I get administrative rights on my PC? How do I use the MakeMeAdmin application on my PC?
How to Check computer's Compliance via Software Center
Updating UC4 PROD Client for 9.4.1 Installed on 8/9/2022
Digital Signage
Digital Signage
3
EWU Digital Signage Content Submissions
Digital Signage for your Building or Organization
AppSpace Digital Signage FAQs
Email and Calendar
Email and Calendar
34
How do I configure my EWU email account with Outlook?
How do I change my student email address if my name has changed?
How do I setup my email account on my Android device? (Outlook)
How do I forward my mail to another email account?
How do I set up my email on my iOS (iPhone) or iPadOS (iPad) without Outlook?
See all 34 articles
Network
eduroam
8
Eduroam FAQs
How do I connect to eduroam on my PC?
How do I connect to eduroam on my Chromebook?
How do I connect to eduroam on my iOS (Apple) device?
How do I connect to eduroam from my Mac?
See all 8 articles
Network
3
What are the policies related to EWU's network?
EWU Guest Wireless
EWUsecure Wireless Network (Windows 10)
VPN
6
How do I connect to VPN?
EWU Online Services That Require VPN
EWU Online Services That Do Not Require VPN
Installing GlobalProtect VPN on Windows
Installing GlobalProtect VPN on Mac
See all 6 articles
Miscellaneous
General FAQs
22
Where can I find a EWU campus map for Cheney, Spokane or other off campus locations?
How do I connect to the library's online databases from home or off-campus?
Are Student Technology Services available during the summer quarter?
I need help with the online Writer's Center Consultation. How do I setup an online consultation?
How can I view or print my unofficial transcript?
See all 22 articles
Printing
Faculty and Staff Printing
4
How do I add a printer on my Mac? (faculty/staff)
How do I add a printer on my Windows PC? (faculty/staff)
What do I do if I don't see a Papercut printer icon in my Windows system tray ?
What do I do if a Papercut printer installation fails on a Windows computer ?
WEPA
19
Wepa - Choosing the Correct Printer
Wepa: Print Credit / Wepa Account and EagleFlex
Wepa - Printing Without Your Eagle Card
Wepa - How do I pay for Wepa Printing?
Wepa - How to Print a Booklet
See all 19 articles
Phones
Cell Phones
5
Can I receive a discount on my mobile phone service by being an Eastern Employee?
How do I request a Mobile Deivce
EWU supported cell phone options
Setting up your new iPhone
Erasing iPhone To Factory Settings
Cisco Finesse
3
Cisco Finesse for Agents
Cisco Finesse for Agent Supervisors
Cisco Finesse error work around
Jabber and Softphones
13
Accessing Voicemail Via Jabber Soft-Phone
Installing Jabber on Windows via Software Center
How to retain Audio Settings in Cisco Jabber
How to Forward your second line, Cisco Jabber
Cisco Jabber Quick Start Guide
See all 13 articles
Phones
12
Do I have a telephone landline in my residence hall room?
Available Telephone Equipment & IP Phone Quick Start Guides
How to Check Your Telephone Recharges (Communication Services Billing Report)
Telephone Frequently Asked Questions (FAQS)
How do I make an outbound local or long distance phone call from a university phone? (EWU Dialing Rules)
See all 12 articles
Voicemail
9
Why is the red "message light" still lit, even when there are no voicemails?
How do I access University Voicemail?
Voicemail Web Interface
Voicemail FAQs
How do I access Voicemail from Jabber?
See all 9 articles
Reporting and Analytics
Argos
6
How do I use Argos to view reports?
What is the difference between the Argos Web Viewer and the Argos Client?
What is a Dashboard in Argos?
How to setup Argos on my computer?
Argos Web Viewer Navigation
See all 6 articles
Tableau
2
How do I log into Tableau and run reports?
Tableau Server Navigation
ODS
0
Purchasing
Computer Purchasing
3
Apple guide to selecting and ordering computer hardware that meets EWU's hardware standards.
OETC guide to ordering Windows computer hardware that meets EWU's hardware standards.
Accounts for Purchasing Windows or Apple Computer Hardware
Printer Purchasing
1
Recommended Printers and Multi-Function Devices
Software
Adobe
7
Sign in to Adobe Creative Cloud Using the Desktop App
Sign in to Adobe Creative Cloud from any Adobe Application
Adobe Software Requires Login on Lab/Classroom Computers
Adobe Creative Cloud Licenses for students enrolled in specific Design/DESN/VCD, ART, Film and TCOM/JRNM Courses
Adobe Creative Cloud Software Install gives message "Permission may be required"
See all 7 articles
Microsoft Office
8
How do I install Microsoft Office on my personally owned computer?
How do I access Microsoft Office on my personally owned mobile device?
How do I login into Microsoft Teams?
Microsoft Teams Help and Learning
Microsoft Teams FAQs
See all 8 articles
Other Software and Systems
12
Supported Web Browsers
Recommended Anti-Virus for macOS
Recommended Anti-Virus for Windows
How do I clear my cache/cookies in my browser?
Get ready for remote support - Install Splashtop
See all 12 articles
Virtual Labs
11
Getting Started - Virtual Labs 2.0
Common Problems - Virtual Labs 2.0
Requirements - Virtual Labs 2.0
Navigation Bar - Virtual Labs 2.0
How to Sign Out - Virtual Labs 2.0
See all 11 articles
Storage
Cloud Storage
3
Securely Receiving External Files FAQs
NetStorage Retirement FAQs
Folder Structure Planning Tips
FileDrop
3
How do I securely share a file or folder with Filedrop?
Is Filedrop FERPA and HIPAA Compliant?
How do I securely receive a file from an external sender with Filedrop?
Google Drive
7
How do I install and use Google Drive?
Google Drive FAQs
How do I share a file with Google Drive?
How do I share a folder with Google Drive?
How do I create a Google Shared Drive?
See all 7 articles
Netstorage
14
How do I connect to (N: Drive) Personal Netstorage from a Mac?
How can I connect to Netstorage using FTP?
How do I connect to (S: Drive) Department Netstorage folders from Windows?
How do I connect to (S: Drive) Netstorage Shared Department folders from a Mac?
I need access to a folder on our (S: Drive) Netstorage Shared folders. How can I gain access?
See all 14 articles
OneDrive
12
OneDrive FAQs
How do I securely share a OneDrive file or folder with an external recipient?
How do I share a file or folder with OneDrive?
Invalid file names and file types in OneDrive and SharePoint
How I can learn more about using OneDrive?
See all 12 articles
Video Conferencing
Zoom
11
Zoom Video and Audio Conferencing Instructions
Login to Zoom
Protect your Zoom meeting space and class sessions
Use Zoom for online office hours
Best Practices for Securing Your Virtual Classroom
See all 11 articles
Web
25Live Scheduling
3
25Live
Using 25Live to look up space availability and submit an event request
How do I Publish my Virtual Event to the EWU Event Calendar?
Accessibility
0
Sharepoint
1
Add or delete users in Microsoft SharePoint Online
Short URLs - Friendly Links
3
Short URL Options
Creating a redirect on your InsideEWU site with Safe Redirect Manager
Managing WordPress Redirects
SurveyMonkey
3
Converting an Existing SurveyMonkey Account
Accessing SurveyMonkey
SurveyMonkey Frequently Asked Questions
Web Calendars
3
Creating Events for WordPress Event Calendar
Importing Events into WordPress Event Calendar
Creating and publishing customized 25Live web calendars
WordPress General
16
The WordPress Dashboard
Turning Off the WordPress Admin Bar
Posts vs Pages
WordPress Codex
The WordPress Editor
See all 16 articles
WordPress Page Builder
7
Page Builder Basics
Editing Rows, Columns and Modules
Designing with EWU Branding in Mind
Responsive Design
Designing for the User
See all 7 articles
WordPress Gravity Forms
10
Landing Pages for Forms and Views
Utilizing Gravity Forms Drop Down Field Type as a Required Field
Gravity Forms Submission Confirmation and Email Notification
Creating a Gravity Form
Adding a Gravity Form to a Page or Post
See all 10 articles
WordPress Themes
6
How do I customize my EWU theme?
Changing the Theme
Creating Menus
Menu Best Practices
Using Widgets
See all 6 articles
Equipment Loan
Available Equipment Loan Service Requests
0
