Q. Who is eligible for a SurveyMonkey account?

A. All faculty, staff, and currently enrolled students.


Q. Are there any response limits or other limitations?

A. No. University-provided SurveyMonkey accounts have unlimited usage.


Q. How do I get started?
A. To set up your account, follow these instructions.


Q. Where can I get help?

A. SurveyMonkey offers a comprehensive help center. Help topics include Design & Manage, Get Responses, Analyze Results, and more. You may also direct questions or problems to the IT Help Desk


Q. I have an existing SurveyMonkey account, can it be included in the university's agreement?

A. Yes! To convert an existing account, follow these instructions. If a paid account is converted, then billing will automatically be terminated. However, any subscriptions for paid accounts that are not converted will remain active unless voluntarily terminated by the account holder.


Q. I have an existing paid SurveyMonkey account, should I renew it?

A. No! SurveyMonkey will not prorate existing paid accounts, so you should not renew any existing licenses.


Q. Is SurveyMonkey FERPA and HIPAA compliant?

A. Yes, it complies with both FERPA and HIPAA. It is important, however, to ensure that proper university information security practices are still followed.


Q. What type of SurveyMonkey account does the university provide?

A. University-provided SurveyMonkey accounts are Enterprise accounts with every feature available that SurveyMonkey offers.


Q. What features are available?

A. SurveyMonkey Enterprise includes these features and more:


 

Gather comments all in one place 

 

Let team members analyze, filter, and export results 

 

Notify others when you get new responses 

 

Shared asset library

 

Unlimited surveys, questions, and responses 

 

Phone support and 24/7 email support 

 

Quizzes with custom feedback 

 

Custom logo, colors, and survey URL 

 

Question and page skip logic 

 

All data exports (CSV, PDF, PPT, SPSS, XLS) 

 

Advanced analyze features 

 

SurveyMonkey industry benchmarks 

 

Multilingual surveys 

 

Sentiment analysis 

 

Crosstabs 

 

Unlimited filter and compare rules, data trends 

 

Advanced survey logic tools 

 

Block randomization 

 

White label surveys 

 

Survey completion redirect 

 

Remove SurveyMonkey footer 

 

Unlimited API access

 

HIPAA-compliant features

 

Integrations with Salesforce, Marketo, Eloqua, and Tableau