Student passwords expire annually. Faculty and staff passwords expire every 120 days, unless you are using Duo. If your password has expired, you will not be able to login to any EWU online service, except 

If your login is no longer working and you know that your password is correct, it has likely expired. To change your password in this case:

  1. Go to It will load the following page.
  2. Login using your Username and existing SSO password.

  3. You may be asked to setup your password recovery questions. Complete them to continue.

  4. Select the Change Password option. Enter a new password that meets the complexity requirements. Click the Change Password button at the bottom to continue. Your password is changed and you should be able to login to all other EWU online services again.

  5. Consider taking a moment to update your Profile. If provide your SMS number or personal email address, you can use those options to recover a forgotten password in the future.

If you need any further assistance please view our Service Catalog for other Knowledge Base articles or contact the IT Help Desk via Phone: 509.359.2247 or Email: