FAQs


Q. I have an old phone with one line and no speakerphone. Can I get it replaced with a device that has an extra line and speakerphone?
A. Yes. If you currently have a Cisco 7911 we can provide a new 7821 for a $75 upgrade fee. If you want to upgrade to an 8841 a $150 upgrade fee will be applied. Any upgrade to a 8841/8811 a one time $150 upgrade fee is applied. For supported telephone equipment see this article.

Q. Do the phone plans include voicemail?
A. Yes, all plans include voicemail and long distance. International calling is a optional feature and charges by the minute. See this link for EWU phone plans.

Q. How can I call someone and leave a voicemail without ringing their phone? Basically call their voicemail box directly.
A. You can leave a direct voicemail for a user by pressing the star key twice on your keypad, then type in their extension (Ex. **1234). This should route you straight to their voicemail box.


Q. How do I dial out?

A. In general, press '8' followed by the area code then the number. For advanced instructions, including long distance, see this article.