FAQs and User Guides

Q. I have an old phone with one line and no speakerphone. Can I get it replaced with a device that has an extra line and speakerphone?
A. Yes. If you currently have a Cisco 7911 we can provide a new 7821 for a $75 upgrade fee. If you want to upgrade to an 8841 a $150 upgrade fee will be applied.

Q. Do the phone plans include voicemail?
A. Yes, all plans include voicemail and long distance. Long distance is a optional feature and charges by the minute. (Long distance charges are $0.18/per minute)

Q. How can I call someone and leave a voicemail without ringing their phone? Basically call their voicemail box directly.
A. You can leave a direct voicemail for a user by pressing the star key twice on your keypad, then type in their extension (Ex. **1234). This should route you straight to their voicemail box.

Q. How do I dial out?

A. In general, press 5 and the number. For advanced instructions, including long distance, see this article.