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Note: This only applies to university-owned computers, campus computer labs and classrooms, and the virtual lab or to anyone with a faculty/staff license. 1. Launch the Creative Cloud desktop app (Download it from Adobe, if needed). Windows: Do any of the following: Double-click the Adobe Creative Cloud  icon on the desktop. Click Start button > Adobe Creative Cloud. Click the Creative Cloud  icon on the taskbar. macOS: Do any of the following: Choose Finder > Applications > Adobe Creative Cloud > Adobe Creative Cloud. Click the Creative Cloud  icon on the menu bar. 3. Adobe Creative Cloud will launch. In the Sign in dialog box, enter your EWU email address and select Continue. 4. You may be prompted to select an account type. You should select "Company or School Account" 5. You will be re-directed to the EWU Login Page. After logging in, you will be logged into Creative Cloud and all installed Adobe applications.

Note: This only applies to university-owned computers, campus computer labs and classrooms, and the virtual lab or faculty/staff licenses. 1. Open any Adobe Creative Cloud application installed on your computer (Acrobat DC, PhotoShop, Illustrator, etc.) 2. You may be prompted to Sign In, as shown below in step 3. If not, Choose Help > Sign In, then click Sign in (if this option is dimmed or says Sign Out (your Adobe ID), you are already signed in.) 3. In the Sign in dialog box, enter your EWU email address and select Continue. 4. You may be prompted to select an account type. You should select "Company or School Account" 5. You will be re-directed to the EWU Login Page. After logging in, you will be logged into Creative Cloud and all installed Adobe applications.

To use Adobe products in any campus computer labs and classrooms, you must sign in to your Adobe account. Follow these instructions in our Knowledge Base to sign in.

Named User licenses are assigned to students in specific Design/DESN/VCD, ART, Film, and TCOM/JRNM courses. Follow these instructions or these alternate instructions to sign into your Adobe account.   Additional Information: For more details on how to download or install apps, see this article from Adobe: Download and Install Creative Cloud apps. The following details were provided by Adobe: If you need to cancel an existing personal Adobe subscription:  Each student must call Adobe Support and tell them that they get the license through an enterprise agreement with their school and Adobe Support should cancel the membership moving forward without penalties. Adobe support:  (800) 833-6687

This error can be caused if the installing user does not have administrative rights on the PC and was encountered while attempting to install from https://creativecloud.adobe.com/apps/  Another related error you may receive is:  “you don’t have access to manage apps” Solution Exit all Adobe applications. For Windows:  Edit the file C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\ServiceConfig.xml to change AppsPanelfalse to AppsPaneltrue For Mac OS: Edit this file /Library/Application Support/Adobe/OOBE/Configs/ServiceConfig.xml (replace all false entries with true). Then start the Adobe Creative Clouds Desktop app in Administrator Mode The Apps tab is now available to install Adobe software from.

If you cannot access all fonts at AdobeFonts.com, try downloading them through an Adobe app (InDesign, Illustrator, etc).  You should have access to the full library from the app. If you need any further assistance please view our Service Catalog for other Knowledge Base articles or contact the IT Help Desk via Phone: 509.359.2247 or Email: helpdesk@ewu.edu

Issue:  Receive the error message when attempting to access the "Creative Cloud" that you "Don't have access to Manage Apps".   Windows:   1.  Exit the Creative Cloud Application 2.  Open File Explorer and navigate to: C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs. 3.  Move the ServiceConfig file to the Desktop and confirm Administrator Privileges if prompted.  (If you do not move the file onto the Desktop you will be unable to save the file) 4.  Right-click the file and open with Notepad 5.  Change the following value:  AppsPanelfalse  TO AppsPaneltrue 6.  Save and Close the file.  7.  Move the file back to the folder it was in (C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs) and confirm Administrator privileges if prompted. 8.  Restart the computer MacOS 1.  Exit the Creative Cloud application. 2.  Open Finder, click Go in the menubar, and then Go to Folder... 3.  Type /Library/Application Support/Adobe/OOBE/Configs 4.  Copy the ServiceConfig file to the desktop. 5.  Right-click the file and open with TextEdit. 6.  Change the following value:  AppsPanelfalse  TO AppsPaneltrue 7.  Save and Close the File  8.  Move the file back to the folder it was in (/Library/Application Support/Adobe/OOBE/Configs) and Authenticate with your password if prompted. 9.  Restart the computer REF MAT# https://helphub.wmich.edu/hc/en-us/articles/360048148592--You-don-t-have-access-to-manage-apps-in-Adobe-Creative-Cloud

Send in bulk allows you to send the same document or template to multiple recipients at the same time. Each recipient signs independently. To get started, login into Adobe Document Cloud by following this link: https://acrobat.adobe.com/link/home/?locale=en-US For login assistance, review this knowledge base article. After logging in, your browser should take you to Adobe Acrobat Home as shown below. Hover your mouse or pointer over E-Sign and select Send in bulk. Adobe Sign will open and the Send as Bulk window should automatically appear. Enter the recipient email addresses in the To field. Anyone included in the CC field will only be copied on the forms, they will not be asked or able to sign a document. Enter a subject for the email into the Agreement Name field. Customize the message as needed. Upload a document or select from an existing template. Click Attach. Once completed, Send. Check the preview box if you need to make any changes or if you've uploaded a form instead of using a template. If your form requires the sender to prefill any fields, complete them to proceed. Press Click to Send to complete the process. Your document will be sent and you'll receive a summary with links to manage the document. You'll also receive an email confirmation.

When opening Word or PowerPoint on macOS, you may see Visual Basic for Applications error message "Run-time error 53", like the one shown below. This error is caused by the Adobe plugin for Microsoft Word and PowerPoint, which is automatically installed by Adobe whenever Creative Cloud is installed or updated. To fix the issue, follow the steps below. Fix #1 (Preferred) 1. Click the EWU logo in the upper right and select Open EWU Self Service. 2. Search for "Office Runtime Adobe Fix." Click Reinstall and it should resolve this issue. Fix #2 (Only if the first does not work) Open Word, go to the Tools > Templates and Add-ins... and uncheck the box for linkCreation.dotm Exit Word Open PowerPoint, go to the Tools > PowerPoint Add-ins..., and uncheck the box for "SaveAsAdobePDF" Exit PowerPoint Next, open your user Library folder by click on Finder in your dock. Then hold down the Option key while clicking on Go in the menu and select Library. Find and click on the Group Containers folder. Go to UBF8T346G9.Office > User Content > Startup > Word. Drag the file named LinkCreation.dotm to the Trash. Go one folder level up and click on the PowerPoint folder (Group Containers > UBF8T346G9.Office > User Content > Startup > PowerPoint) Drag the file file SaveAsAdobePDF.ppam to the Trash. Restart Word and PowerPoint. The error message should no longer appear.