Why do I have to wait 2 minutes after I log in?

The initial two-minute load time after you have authenticated is the time that it takes to prepare your session to run all of the applications in the catalog. This only happens once per session.



No Streaming Resources are Available

If you see the message "No streaming resources are available for your session" when signing in, all available Virtual Lab 2.0 sessions are currently in use.




Virtual Labs is aware of your attempt to sign in, and will begin preparing additional sessions, a process that could take up to ten minutes. We suggest you retry your login again. If you continue receiving this error, please contact the IT Help Desk.



Invalid SAML Response

If you see a message that says "Your request included an invalid SAML response" it means you are not authorized for access to Virtual Labs 2.0 (AppStream).

AWS Amazon Web Services Sign In Error Message - Your request included an invalid SAML response. To logut, click here.



Please contact HelpDesk@ewu.edu and provide your name, NetID, and if appropriate, the class in which you want to use Virtual Labs 2.0.



I can't access Netstorage (S: Drive)

Netstorage is not compatible with Virtual Labs 2.0. IT recommends switching to a supported cloud storage solution. Google Drive or OneDrive are both compatible with Virtual Labs 2.0


Please consult your IT Coordinator (faculty/staff) or the Help Desk for more guidance.



App Appears as a Black Box

If an app's window appears as a black box instead of showing the app, follow these steps:

  1. Save any work in other Applications
  2. Click the User icon in the Navigation Bar
  3. Select End Session
  4. Restart a new Virtual Labs 2.0 (AppStream) session