Adding Submission Confirmation and Notifications

Accessing Confirmations and Notifications

There are two ways to access the Confirmations and Notifications settings for forms inside Gravity Forms. If you're currently editing your form, skip the below steps and move on to the next set. Otherwise:

Hover over your desired form, then hover over Settings.
- Select Confirmations for settings regarding confirmations.
- Select Notifications for settings regarding notifications.

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If you are currently editing your form; follow the below steps:

Hover over Settings.

- Select Confirmations for settings regarding confirmations.
- Select Notifications for settings regarding notifications.

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Confirmations

Confirmations are a quick message or redirect to show the user they have successfully submitted a form. Think "Thank you for contacting us."

NOTE: If you are looking to send a confirmation email, see the Notifications section further down the page.

The default confirmation can be looked at as a fallback. It cannot be disabled or deleted; if other confirmations don't get triggered (due to conditional logic not being met) it will be the confirmation that is sent. For most cases, the default confirmation should be enough and you shouldn't need second one. Follow the step below to modify your default notification.

Click Default Confirmation or hover over it then click edit below.

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Once you're editing the default confirmation, you should see an editing page like below. Follow the next set of steps to modify it to your liking.

Choose which style of Confirmation you want:

Text
Page
Redirect

Modify the confirmation message.
Click Save Confirmation to save your edits.

The default confirmation replaces the entire form after submission with the text inside the message box. The message itself can be modified to say whatever you would like, alternatively you can redirect to a page with the page confirmation type or even redirect to an external site like google or another InsideEWU site with the redirect confirmation type.

When using the page and redirect confirmation type, you also have access to pass field data via query strings. This is an advanced feature that could be helpful if your form sends the user to another form and you would like to auto-fill some of the fields with appropriate data.

If using the default text confirmation type, you can use merge tags to display information from the form that was just filled out in the message. To learn more about what merge tags are and how to use them, you can jump ahead to Gravity Forms Merge Tags.

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The only difference between the default confirmation and a new confirmation is the new one has conditional logic, which you learned about previously in Using Conditional Logic. The conditional logic is mandatory for any new confirmations to be used. Without it, they will never be activated and the default confirmation will always be the one used.

Notifications

Notifications are email-based. By default they are sent to the owner of a site when a form is submitted. In addition to being able to email certain people who may need to see the form submission, you can send a confirmation email to the user who made the submission, assuming an email was supplied by them (or you authenticated them using the EWU SSO Email field).

Unlike confirmations, notifications are not required. You can disable or even delete the default notification, though it is recommended to use notifications so form submissions do not go unnoticed. If you do not want any submission notifications being sent, simply click the Active button. Otherwise, follow the step below to modify your default notification.

Click Admin Notification or hover over it then click edit below.

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Now that you're editing the notification, take a look at the steps below for recommended changes.

Change the name from Admin Notification, so you better know where and who it is going to.
Change the email its being sent TO from {admin_email} to whoever should be seeing submissions for this form. The meta key {admin_email} is the owner of the site, which is not accessible nor modifiable. You won't know who is getting it or where its going.
It is recommended to modify the FROM email as well, though its not as important as the send to email.
The default subject line for the form may work, but you may want to change it.
By default, the body of the email will contain ALL of the fields of the form. You can change the meta keys by clicking on the {--} next to the Add Media button.
Once you're happy with your notification, click the Save button.

NOTE: While all these steps are recommended, step 2 is mandatory. Without modifying the email, you will never get the notification for the submission.

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Additional Resources
Getting Started with Confirmations and Notifications (gravityforms.com)
Confirmations Overview (gravityforms.com)
Notifications Overview (gravityforms.com)
Conditional Logic (gravityforms.com)