My Department is receiving a new or replacement Network Printer. What should I do?

All Network Printers need to be added to our Papercut Print Deploy Client with no exceptions. This enables EWU IT to manage and support printers used by all of our campus partners. As such, when a new printer is purchased or a replacement is brought in to replace an existing printer, EWU IT needs to be notified of this change. Here is how the process works:

Submit a Setup a Printer or Multi-function Copier service request.
If the printer you're requesting to add is replacing an existing printer, note this in the service request. This will advise IT that we're editing an existing printer, rather than adding a new print object.
If the printer you're requesting to add is moving locations, be sure to specify this in the service request. This is very important as it will influence the name of the printer.
The MAC address and IP address can be obtained from the Printer Configuration page. If a contractor is installing the printer for you, they will normally supply this information to you. If they do not and the printer is already on site please contact the Help Desk to ask for assistance.
After you submit the request, EWU IT will reply to acknowledge that the printer has been added, and will supply the name of the printer in Papercut. The device is now able to be added via Papercut on both Windows and Mac computers.

Still need help?

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