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Explore How-To's and learn best practices from our knowledge base.
Accessibility
Ally Accessibility Tool
1
Ally Accessibility Checker
Accessibility Resources
1
What are the Accessibility Policies for Instructional Technology Tools?
Accounts
Accounts
5
How do I setup my Exxat account or reset my Exxat password?
How do I update my preferred name and/or gender?
Alumni and Former Student Account Frequently Asked Questions
Former Employee and Emeriti Account Frequently Asked Questions
How do I request access to Banner, ODS, and other EWU Systems?
2FA
20
Duo Two-factor Authentication Frequently Asked Questions
Traveling with Duo 2FA
Two-factor Authentication Token Frequently Asked Questions
Two-factor Authentication Frequently Asked Questions
Duo Trust this browser
See all 20 articles
Passwords
7
How do I set my computer and EWU Single Sign-On (SSO) to the same password if I am using a EWU owned Mac?
How do I change the computer password if I use an EWU owned Mac when I am on campus?
How do I reset my Canvas password?
How do I change the computer password if I use an EWU owned Windows computer when I am on campus?
How do I change my NetID (SSO) Password if it has Expired?
See all 7 articles
Off-campus Password Changes
3
How do I change the computer password if I use an EWU owned Windows computer when I am off campus?
How do I sync my computer password that I changed elsewhere with an EWU owned Windows computer when I am off campus?
How do I change the computer password if I use an EWU owned Mac when I am off campus?
Migration
4
How do I export or migrate data from my EWU Google account?
How do I export or migrate data from my personal NetStorage (N: Drive)?
How do I export or migrate data from OneDrive?
How do I export or transfer my EWU email?
Banner
Banner
11
Banner 9 color preferences
How do I get access to Banner Student?
How do I change my Oracle Password?
How do I delete Banner reports in my parameter set?
How do I enter grades into Banner/EagleNet?
See all 11 articles
ODS
1
How do I request access to reporting data?
Eaglenet
5
Entering Time Sheet info as Student Employee
Entering Time Sheet information as EWU Classified or Exempt Staff
Eaglenet PayNow Browser Popup Blocked
Generating Browser Debug (HAR) Files
Current Workaround for Student Not Able to Navigate Self Service Banner
Canvas
Canvas Basics
12
Academic Calendar and Canvas Dates
Add a Profile Picture
Browser and Computer Requirements for Canvas
The Canvas Dashboard (Instructors)
The Canvas Dashboard (Students)
See all 12 articles
Assignments
7
Allow Students to Record and Share Panopto Sessions
Assignment Types
Availability and Due Dates
Create an Assignment
Edit Assignment Details
See all 7 articles
Announcements & Communication
6
Announcements - Add an Announcement
Announcements - Delay Posting
Announcements - Close for Comments
Inbox - Using the Inbox as an Instructor
Inbox - Using the Inbox as a Student
See all 6 articles
People & Groups
6
Add An Instructor, TA, or Coach to Your Course
Add a Student Group in a Course
Automatically Assign Students to Groups
Manually Assign Students to Groups
Use the People Page as an Instructor
See all 6 articles
Course Management
16
Add an Incomplete Section
The Canvas Syllabus
Copying EWU Canvas Course Templates
Edit the Syllabus Page
How to Publish a Course
See all 16 articles
Discussions
7
Create a Discussion
Create a Group Discussion
Delay Posting a Discussion
Discussion Analytics - Threadz
Pin a Discussion
See all 7 articles
Quizzes
11
Add a Panopto Quiz
Add Extra Time or Attempts on a Quiz
Create a Canvas Survey
Create a Canvas Quiz
Creating a Question Bank
See all 11 articles
Grades & Feedback
9
Give Extra Credit
Gradebook - Exempt a Student from an Assignment
Gradebook - Grade Posting Policies
Gradebook - How to Use the Gradebook
SpeedGrader - Accessing from the Gradebook
See all 9 articles
Outcomes & Rubrics
8
Add a Rubric to an Assignment
Add a Rubric to a Discussion
Add a Rubric to a Quiz
Align an Outcome with a Rubric in a Course
Create a Rubric in Canvas
See all 8 articles
Classroom
Classroom
8
How do I open the CD drawer on a podium computer?
How do I Duplicate or Extend my Windows laptop display to a Projector?
Sharelink (Extron) Tips, Wireless Connection to Projectors / Displays
Teaching in Meetup Rooms Frequently Asked Questions
Teaching in Meetup Rooms Instructions
See all 8 articles
Computer
General Computer
2
How do I request removal/recycle of old EWU Surplus Computer Hardware?
Where can students check out Windows or Mac laptops, DSLR and Video Cameras, Projectors, GoPro's, and more?
macOS
1
Privileges for macOS Frequently Asked Questions
Windows
1
How to Check computer's Compliance via Software Center
Digital Signage
Digital Signage
2
Digital Signage for your Building or Organization
AppSpace Digital Signage FAQs
Email, Calendaring, and Collaboration
Email and Calendar
27
How do I configure my EWU email account with Outlook?
How do I change my student email address if my name has changed?
How do I setup my email account on my Android device? (Outlook)
How do I forward my mail to another email account?
How do I set up my email on my iOS (iPhone) or iPadOS (iPad) without Outlook?
See all 27 articles
Google Groups
1
How do I Manage a Google Group List?
Information Security
Scams
1
Impersonation and Gift Card Scams
Security Awareness Training
1
Security Awareness Training FAQs
Instructional Technology
Audience Response
1
PollEverywhere
Course Review Process
4
Additional Course Review Tools
Completing the Course Review
Course Review Request Form
Course Review Rubrics
Plagiarism Detection
2
Turnitin Plagiarism Detection
Viewing Turnitin Results (Students)
Screen Capture and Media
16
Access Panopto in Canvas
Add Automatic Captions into a Panopto Video
Download and Install Panopto for Mac
Download and Install Panopto for Windows
Edit or Delete Captions from a Panopto Video
See all 16 articles
Secure Testing
5
Installing Lockdown Browser
Introduction to Respondus Lockdown Browser (students)
Respondus Support Resources
StudyMate Campus
Using the Alternative URL with Lockdown Browser
Miscellaneous
General FAQs
18
Where can I find a EWU campus map for Cheney, Spokane or other off campus locations?
Are Student Technology Services available during the summer quarter?
How can I view or print my unofficial transcript?
What are EWU Alerts and how do I sign up?
How do I correct my directory information (phone number, office location, department) in the EWU online directory and in Outlook?
See all 18 articles
Network
eduroam
7
Eduroam FAQs
How do I connect to eduroam on my PC?
How do I connect to eduroam on my Chromebook?
How do I connect to eduroam on my iOS (Apple) device?
How do I connect to eduroam from my Mac?
See all 7 articles
Network
3
What are the policies related to EWU's network?
EWU Guest Wireless
EWUsecure Wireless Network (Windows 10)
VPN
6
How do I connect to VPN?
EWU Online Services That Require VPN
EWU Online Services That Do Not Require VPN
Installing GlobalProtect VPN on Windows
Installing GlobalProtect VPN on Mac
See all 6 articles
Dorm Internet Connection Instructions
1
Dorm Internet Connection Instructions
Phones
Cell Phones
4
Can I receive a discount on my mobile phone service by being an Eastern Employee?
How do I request a Mobile Deivce
EWU supported cell phone options
Setting up your new iPhone
Cisco Finesse
3
Cisco Finesse for Agents
Cisco Finesse for Agent Supervisors
Cisco Finesse error work around
Jabber and Softphones
13
Accessing Voicemail Via Jabber Soft-Phone
Installing Jabber on Windows via Software Center
How to retain Audio Settings in Cisco Jabber
How to Forward your second line, Cisco Jabber
Cisco Jabber Quick Start Guide
See all 13 articles
Phones
12
Do I have a telephone landline in my residence hall room?
Available Telephone Equipment & IP Phone Quick Start Guides
How to Check Your Telephone Recharges (Communication Services Billing Report)
Telephone Frequently Asked Questions (FAQS)
How do I make an outbound local or long distance phone call from a university phone? (EWU Dialing Rules)
See all 12 articles
Voicemail
8
Why is the red "message light" still lit, even when there are no voicemails?
How do I access University Voicemail?
Voicemail Web Interface
Voicemail FAQs
How do I setup my University Voicemail?
See all 8 articles
Printing
Faculty and Staff Printing
4
How do I add a printer on my Mac? (faculty/staff)
How do I add a printer on my Windows PC? (faculty/staff)
What do I do if I don't see a Papercut printer icon in my Windows system tray ?
What do I do if a Papercut printer installation fails on a Windows computer ?
WEPA
19
Wepa - Choosing the Correct Printer
Wepa: Print Credit / Wepa Account and EagleFlex
Wepa - Printing Without Your Eagle Card
Wepa - How do I pay for Wepa Printing?
Wepa - How to Print a Booklet
See all 19 articles
PaperCut MF
6
Authorizing PaperCut Scan to Cloud for Google Drive
Authorizing PaperCut Scan to Cloud for Microsoft OneDrive
Authorizing PaperCut Scan to Cloud for Microsoft SharePoint and OneDrive Shared Libraries
Logging in and Using PaperCut on Konica Minolta Copiers (Device Functions)
Logging in and Using PaperCut on Konica Minolta Copiers (Scan to Email)
See all 6 articles
Purchasing
Computer Purchasing
3
Apple guide to selecting and ordering computer hardware that meets EWU's hardware standards.
OETC guide to ordering Windows computer hardware that meets EWU's hardware standards.
Accounts for Purchasing Windows or Apple Computer Hardware
Printer Purchasing
1
Recommended Printers and Multi-Function Devices
Reporting and Analytics
Argos
0
Tableau
2
How do I log into Tableau and run reports?
Tableau Server Navigation
Software
Adobe
6
Sign in to Adobe Creative Cloud Using the Desktop App
Sign in to Adobe Creative Cloud from any Adobe Application
Adobe Software Requires Login on Lab/Classroom Computers
Adobe Creative Cloud Licenses for students enrolled in specific Design/DESN/VCD, ART, Film and TCOM/JRNM Courses
Adobe Creative Cloud Software Install gives message "Permission may be required"
See all 6 articles
Microsoft Office
10
How do I install Microsoft Office on my personally owned computer?
How do I access Microsoft Office on my personally owned mobile device?
How do I login into Microsoft Teams?
Microsoft Teams Help and Learning
Microsoft Teams FAQs
See all 10 articles
Other Software and Systems
8
Get ready for remote support - Install Splashtop
Available Computer Classroom and Lab Software
Upgrading macOS to the latest version supported by your computer
How can I access Minitab?
How do I access Minitab Cloud from my personal computer?
See all 8 articles
Virtual Labs
11
Getting Started - Virtual Labs 2.0
Common Problems - Virtual Labs 2.0
Requirements - Virtual Labs 2.0
Navigation Bar - Virtual Labs 2.0
How to Sign Out - Virtual Labs 2.0
See all 11 articles
Storage
Cloud Storage
3
Securely Receiving External Files FAQs
NetStorage Retirement FAQs
Folder Structure Planning Tips
FileDrop
0
Google Drive
3
Canvas - Start a Google Doc Collaboration (Instructor)
Canvas - Connect Google Drive to Canvas
Canvas - Insert a Google File Hyperlink (Instructor)
Netstorage
14
How do I connect to (N: Drive) Personal Netstorage from a Mac?
How can I connect to Netstorage using FTP?
How do I connect to (S: Drive) Department Netstorage folders from Windows?
How do I connect to (S: Drive) Netstorage Shared Department folders from a Mac?
I need access to a folder on our (S: Drive) Netstorage Shared folders. How can I gain access?
See all 14 articles
OneDrive
11
How do I securely share a OneDrive file or folder with an external recipient?
How do I share a file or folder with OneDrive?
Invalid file names and file types in OneDrive and SharePoint
How I can learn more about using OneDrive?
How do I securely receive a file from an external sender with OneDrive?
See all 11 articles
Video Conferencing
Zoom
8
Protect your Zoom meeting space and class sessions
Use Zoom for online office hours
Best Practices for Securing Your Virtual Classroom
Limit your Zoom meeting to EWU Students, Faculty, and Staff
Using Zoom with Logitech Group Systems
See all 8 articles
Web Services
25Live Scheduling
3
25Live
Using 25Live to look up space availability and submit an event request
How do I Publish my Virtual Event to the EWU Event Calendar?
Sharepoint
1
Add or delete users in Microsoft SharePoint Online
SurveyMonkey
0
Short URLs - Friendly Links
3
Short URL Options
Creating a redirect on your InsideEWU site with Safe Redirect Manager
Managing WordPress Redirects
Web Calendars
3
Creating Events for WordPress Event Calendar
Importing Events into WordPress Event Calendar
Creating and publishing customized 25Live web calendars
WordPress General
16
The WordPress Dashboard
Turning Off the WordPress Admin Bar
Posts vs Pages
WordPress Codex
The WordPress Editor
See all 16 articles
WordPress Page Builder
7
Page Builder Basics
Editing Rows, Columns and Modules
Designing with EWU Branding in Mind
Responsive Design
Designing for the User
See all 7 articles
WordPress Gravity Forms
9
Landing Pages for Forms and Views
Utilizing Gravity Forms Drop Down Field Type as a Required Field
Creating a Gravity Form
Adding a Gravity Form to a Page or Post
Editing Form Fields
See all 9 articles
WordPress Themes
6
How do I customize my EWU theme?
Changing the Theme
Creating Menus
Menu Best Practices
Using Widgets
See all 6 articles
