Introduction to Cisco Webex

In the winter of 2023, EWU began to migrate our phone service from Cisco Jabber to Cisco Webex. Cisco WebEx is a powerful tool that allows you to use a desktop phone, a soft phone (a software-based phone that's installed on your computer), and a mobile app that is installed on your cell phone. We have created several solutions articles to help understand the fundamentals of how to operate the phone and manage your voicemail box.

We have separated the articles into several categories:

Installing Webex
Using Webex
Call Queues
- How do I join or unjoin a call queue in Webex?
- How to access real time call queue statistics through Webex (Managers Only)
Call Forwarding
- How to set up Call forwarding in Webex
Voicemail

If you have questions or concerns, contact the Help Desk at 509.359.2247 or via e-mail at helpdesk@ewu.edu.