Installing Webex (Mac)

This guide will walk you through the installation and initial setup of the Webex softphone application on a Mac computer.

Note: Webex is available in Self Service. Click on the EWU Icon in your Mac's Menu, then Open EWU Self Service. Search for Webex. Otherwise, follow the instructions below to download it directly from Cisco.

Open a recommended browser, such as Google Chrome, Microsoft Edge, or Mozilla Firefox.
Navigate to https://www.webex.com/downloads.html
Select either macOS (Apple silicon chips) or macOS (Intel chip), depending on what kind of processor your Mac uses. If you are unsure of which option to select, contact the Help Desk via phone at 509.359.2247 or via e-mail at helpdesk@ewu.edu.
Once the download has finished, use the Privileges application to grant yourself temporary administrator rights on your Mac. This is essential before installing the software.
Find the downloaded Webex.dmg file in your downloads and double-click it to begin the installation.
Launch the Webex application after the installation is complete.
Accept the End User License Agreement.
Click Sign in to continue.
Enter your EWU e-mail address, when prompted and click Next.
You will be redirected to the EWU SSO sign in page. Enter your EWU e-mail address once more and click Next.
You will be prompted to enter your SSO password. Enter it and click Sign in.
You may be prompted to allow access to your Microphone. Click ok.
Webex will now launch into the User Interface.
If this is the first time you are setting up WebEx, you will see a prompt to enter an address for 911 emergency services, as shown below. This service will allow the 911 operator to see your location and share it with first responders.
Click Add address
Enter a nickname for your address. In the example below, we have used Eastern Washington University.
Enter the general address for EWU, which is 526 5th St Cheney, WA 99004
In the final box, enter your Building Name and which floor you are on.
Note: This box is limited to 20 characters. You may need to abbreviate your building name.
As an example: Showalter 1st floor, Patterson 2nd floor, HSB 2nd floor
Click Save to finish.