I'm not receiving e-mail notifications of voicemails. What do I do?

If you are not receiving email notifications of voicemails when using Cisco Webex, there may be some additional steps you need to take.

To get started, open Microsoft Outlook. (Note: the web version or the new desktop version will utilize the same instructions)

Click on the Settings cog at the top right of the window:

The Settings window will open. Click on the Mail tab on the left side.

Click on Junk email from the submenu to the right.

Click on + Add under Safe senders and domains.

Enter msgs@broadcloudpbx.net in the text field and press Enter.

You will now see the e-mail address listed under Safe senders and domains. Click Save to finish.

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