I'm not receiving e-mail notifications of voicemails. What do I do?

If you are not receiving e-mail notifications of voicemails when using Cisco Webex, there may be some additional steps you need to take.

To get started, open Microsoft Outlook. (Note, the web version or the desktop version will utilize the same instructions)

Click on the Settings cog at the top right of the window.

The Settings window will open. Click on the Mail tab on the left side.

Click on Junk email from the submenu to the right.

Click on + Add under Safe senders and domains.

Enter msgs@broadcloudpbx.net in the text field and press enter.

You will now see the e-mail address listed under Safe senders and domains. Click Save to finish.