Changing your voicemail PIN with Webex This article will help you understand how to change your voicemail PIN with Webex or reset your voicemail PIN if you have been locked out. Webex will lock voicemail access if an incorrect PIN is used 3 times in a row. If you end up locked out of your voicemail you must reset your PIN to access it again. This is a mandatory feature of Webex calling and can't be changed. Open a recommended browser, such as Google Chrome, Microsoft Edge or Mozilla Firefox. Navigate to https://user.webex.com/ Enter your EWU e-mail address when prompted. You will be redirected to the EWU SSO sign in page. Enter your EWU e-mail address once more and click Next. You will be prompted to enter your SSO password. Enter it and click Sign in. Click on Settings. Click on Calling. Click on Voicemail. Click the option to Reset voicemail PIN. Enter and confirm your desired PIN, paying special attention to the requirements and rules. Click Save when finished.