Copy of How do I access a shared mailbox on the Web?

You can utilize the Outlook Web App (OWA) to access a shared mailbox as long as you have access to a browser and the internet. No Outlook desktop app is required. This article will describe how to access the mailbox.

Before we begin, you must have access to a shared mailbox in order to follow the steps outlined below. To request access to the shared inbox, submit this request: Request Access to Shared Email Account. If you're looking to create a new shared email account, submit this request: Create a Shared Email Account.

Open a recommended browser, such as Chrome, Edge of Firefox and navigate to https://outlook.office.com/mail.
If you are prompted to sign in, enter your normal credentials. Do not use the shared mailbox address here. That will be used later.
After entering your username, you'll be prompted to type in your SSO password. Again - This is the password for your normal SSO account. Click Sign in and authenticate with Duo if required.
Your personal mailbox will load. Click on your profile picture / initials at the top right of your screen, and a sub-menu will open. Select Open another Mailbox.
A dialog box will open asking for the mailbox name. Enter the name of your shared mailbox here and select Open.
The mailbox will open in a new tab. You will be able to manage the shared mailbox or send messages just like you normally would from your individual account.

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