Jamf Connect is a new service provided by EWU IT for faculty and staff that will change the way users log into Macintosh computers. Users will now be authenticated by our Microsoft Azure Active Directory in the cloud. Jamf Connect keeps your Username password in sync with your local account password. Please note that Jamf Connect will only be deployed to faculty and staff computers. Macintosh lab computers and classroom lecterns will remain on the current logon tool, NoMAD.
Requirements
macOS 10.15.4 or higher. If your macOS is 10.15.3 or older, you will need to coordinate with IT to upgrade your operating system before Jamf Connect can be deployed to your system.
Installation
Jamf Connect will be installed to Macintosh computers via EWU’s Mobile Device Manager (MDM). If you are logged in to your Macintosh computer when Jamf Connect is installed, you will see the following pop-up:
In the Username field supply your EWU Email address
In the Password field supply your EWU Usernamepassword
Click Sign In
This will sync your local account password with your Username password.
Jamf Connect login screen
Once Jamf Connect is installed and enabled, users will be prompted with the following login screen on EWU Macintosh computers:
In the Sign in field, enter your EWU email address and click Next
You will be redirected to EWU’s organizational Single Sign On page and prompted for your Username credentials. Enter your Username credentials and click Login
You will then be prompted for your Dual Factor Authentication method. For this example, we are using the Duo Mobile App for the second authentication factor:
Once logged in, you will see a small EWU Eagle icon on the top right of your Menu Bar. This is the Jamf Connect menu bar app. Click on the EWU Eagle icon for Jamf Connect menu options:
Jamf Connect Menu Options
Connect…
This will check if your local account password is in sync with your current Username password.
In the Username field supply your EWU Email address
In the Password field supply your EWU Username password
Click Sign In
If the local account password is not in sync with your Username password, you will be prompted for the current local account password.
Jamf Connect will then sync the passwords so that the local account password is the same as your current Username password.
Change/Reset Password…
These two menu options will redirect the user to EWU’s Change Password page.
Open EWU Self Service
This menu option launches the EWU Self Service software catalog. In the Username field, supply your Username username. In the Password field, enter your Username password.
My HelpDesk Tickets
This menu option launches a browser to the EWU Help Desk. You will be redirected to EWU’s organizational Single Sign On page and prompted for your Username credentials. Enter your Username credentials and click Login.
Troubleshooting
Q. I am receiving a "Your Mac is not connected to a network" error on the login page. How do I log in?
A. If your computer just booted and is on WiFi, it may take a few extra moments to join the network. In this case, try waiting a few moments and then click the Refresh button at the bottom of the screen. If you still get the "Your Mac is not connected to a network" error, you can select the Local login button on the bottom of the screen and log in with your Username credentials.
Q. After changing my Username password, I am receiving an “Invalid password” error when I try to log in.
A. The local account password is not in sync with your new Username password. In the Verify password: field, enter your current local account password. Once logged into your Desktop, sync the two passwords by selecting the Connect… menu option from the Jamf Connect (EWU Eagle) menu bar app.