How to use Duo Mobile Push for 2FA

Using the Duo Mobile app with your smart phone is the recommended method for Two-Factor Authentication (2FA). The application's Duo Push method is the fastest and easiest way to complete 2FA.

Important: To use Duo Mobile Push, you must:

Have your iOS or Android smartphone with you
Have enrolled your device in Duo and activated Duo Mobile: https://support.ewu.edu/support/solutions/articles/10000059868-how-to-enroll-a-mobile-phone-for-duo-2fa

Authenticating with Duo Mobile Push

1. If a Push wasn't automatically sent to your device, choose "Other options" at the Duo Prompt.

2. Select "Send Duo Push" associated with the device you would like to receive the Push notification on.

2. Open the Duo Mobile app on your tablet or smartphone

3. In the Duo Mobile app, verify the contextual information and click Approve.

Important: You should Deny the login if you did not request the Push or it seems fraudulent. If you choose to Deny the request, you will see the option below:

It seems fraudulent. Choose this option if you suspect someone is trying to access your account. This will trigger an alert to IT Security. A staff member will look into whether someone tried to improperly use your identity to log in.