If you do not know your NetID password and you have previously setup your password recovery questions or provided a personal email or SMS number follow the steps below.

Note, If your existing password has only expired or you aren't sure, first try the instructions in this other knowledge base article . If that doesn't work, or if you don't remember your old password, then proceed with the instructions below:

  1. Go to https://account.ewu.edu
  2. Select Forgotten Password

  3. Enter your NetID username (if you do not know your username, please contact the Help Desk at 509-359-2247)

  4. Your available options may vary, depending on whether you've just set your password recovery questions or if you've provided a SMS number or personal email address.

    If you haven't previously provided any of this information, you will receive a PWM error message. To reset your password, you will need to call the IT Help Desk at 509-359-2247. Passwords are not set over email for security reasons.

  5. Set your password.

If you need any further assistance please view our Service Catalog for other Knowledge Base articles or contact the IT Help Desk via Phone: 509.359.2247 or Email: helpdesk@ewu.edu