How do I add and use an alternate or shared mailbox in Outlook (Web)?

There are two ways to open another mailbox or a shared mailbox in Outlook.

To open another mailbox in a new browser window

Begin by logging into your mailbox by clicking the email link on https://inside.ewu.edu
Click on your portrait or initials in the upper-right corner of the window and click Open another mailbox.

In the Open another mailbox box, enter the email address of the mailbox that you want to open and click Open. The mailbox will open in a new window.
The other mailbox will open in a new tab or browser window.

To add another mailbox so it displays under your primary mailbox

Begin by logging into your mailbox by clicking the email link on https://inside.ewu.edu

Right-click Folders on the left side of the window and select Add shared folder.
In the Add shared folder dialog box, type the email address of the mailbox and then click Add.
The shared mailbox and its folders will be displayed in the left navigation pane each time you open Outlook on the web.

For additional information and usage tips, see this article from Microsoft support.

Send mail from the shared mailbox

Click New message.
Click on From
Change to the shared email address. If you don't see your shared email address, choose Other email address and then type in the shared email address or select the appropriate one from Suggested contacts.
Finish typing your message and then choose Send.
From now on, whenever you want to send a message from your shared mailbox, the address will be available in your From drop down list.
When you send a message from your shared mailbox, your recipients will only see the shared email address in the message.

Reply to mail sent to the shared mailbox

Begin by logging into your mailbox by clicking the email link on https://inside.ewu.edu
Open a message that was sent to the shared address. Click Reply.
Click on From and Change to the shared email address.
Type the shared address and send the message. The next time you reply from the shared mailbox, its address will appear as an option in the From drop-down list.

Use the shared calendar

Begin by logging into your Outlook calendar by clicking the calendar link on https://inside.ewu.edu
Click Add Calendar.
Select Add from directory. Enter the address of the shared mailbox and click Add.
The shared calendar displays in your Calendar folder list.
Any member of the shared mailbox can create, view, and manage appointments on the calendar, just like they would their personal appointments. Everyone who is a member of shared mailbox can see their changes to the shared calendar.
When you enter appointments, everyone who is a member of the shared mailbox will be able to see them.

If you need any further assistance please view our Service Catalog for other Knowledge Base articles or contact the IT Help Desk via Phone: 509.359.2247 or Email: helpdesk@ewu.edu