Softphones

Instructions and FAQs for softphones

Accessing Voicemail Via Jabber Soft-Phone
Find the cassette tape icon on the left side of the window, click on that then click on “Call Voicemail”.       When you do, a call window pop...
Thu, Feb 4, 2021 10:42 AM
Installing Jabber on Windows via Software Center
First and foremost: Make sure you have submitted a Help Desk ticket to have a Jabber account created. If you don't have an account, you will not...
Wed, Aug 9, 2023 2:46 PM
How to retain Audio Settings in Cisco Jabber
Having trouble with your audio settings staying put? Try this! With Jabber open click the settings ICON at the top right. Then click on "se...
Thu, Feb 4, 2021 10:42 AM
How to Forward your second line, Cisco Jabber
NOTE* Cisco IP Communicator and old SCCP IP desk phones such as the 7911, 7941, and 7961 devices will not have the ability to forward the second programmed ...
Tue, Jan 11, 2022 7:32 AM
Cisco Jabber Quick Start Guide
Navigating Jabber Status message/Profile Key Pad Search Bar Recent calls Meetings/Calendar Voicemail Call Settings Settings Men...
Wed, Feb 24, 2021 9:47 AM
Locating IPCC number in Jabber for Cisco Finesse
This is how you can locate your IPCC number when using Jabber to log into Cisco Finesse to access your call queue. Cisco Jabber does not use "Extension...
Wed, Mar 23, 2022 3:32 PM
Installing Jabber on a MAC via Self Service
First and foremost: Make sure you have submitted a Help Desk ticket to have a Jabber account created. If you don't have an account, you will not be ...
Wed, Aug 9, 2023 2:48 PM
Jabber Downloads for Personal Computers and Off-campus Computers
Jabber downloads are provided below for use on personal computers and university provided computers that are not able to use the Windows Software Center or ...
Thu, Mar 3, 2022 9:00 AM
Logging into/Logging out of a Hunt Group on Jabber
As a prerequisite, your UC service profile will need to be changed to allow the Jabber widget. Please check with the EWU IT help-desk first before attemptin...
Fri, Feb 11, 2022 7:15 AM
How to Forward your line on Cisco Jabber
This is how you would forward your EWU phone line in Cisco Jabber. For this example, we'll forward our second programmed line but its the same as your f...
Tue, Jan 11, 2022 7:30 AM