General Troubleshooting

General Troubleshooting

I am looking for details on how to enter grades into EagleNet / Banner.
Attached below is a step by step guide on how to enter grades into EagleNET. If you have additional grading questions that need to be answered. Contact De...
Mon, Aug 20, 2018 at 11:03 AM
What should I do if Banner has frozen?
If Banner has frozen and will not change forms, or the scrollbar isn’t processing, follow the below troubleshooting steps: Exit Banner and log back in. ...
Mon, Aug 20, 2018 at 11:08 AM
Unable to create an Excel spreadsheet from Banner
This issue often arises when a user uses the extract data function quite often. Close all web browsers, go into the control panel and launch the java ap...
Mon, Aug 20, 2018 at 12:58 PM
How do I delete Banner INB reports in my parameter set?
To delete a parameter set Go to GJRJPRM Select the appropriate data field in the Parameter Set column. If you can, select RECORD and then REMOVE. If...
Mon, Aug 20, 2018 at 12:59 PM
Why can't I connect my iPad to the projector?
When connecting an iPad to the projector in the classroom you will want to be on the podium pad and scroll right. There will be a _“video unmute”_ option. W...
Mon, Aug 20, 2018 at 12:59 PM
How do I enable the full functionality of the Microsoft Office mobile apps?
Follow these steps to enable the full functionality of the Microsoft Office mobile apps  (Please note that the screenshots in this FAQ are based on the iP...
Mon, Aug 20, 2018 at 1:07 PM
I'm receiving an error when I try to access my Student web site.
Resetting the web site permissions will fix the error message. Follow the below steps to manage your Student Webspace: Access: http://itech.ewu.edu/we...
Mon, Sep 17, 2018 at 9:34 AM
How do I configure videos on a Sony Hi-Def 6.1MP X.V. Color Handycam camcorder?
JFK Camcorder Video The Sony Hi-Def 6.1MP X.V. Color Handycam camcorder is capable of recording in different formats. The format that is most compatible f...
Mon, Aug 20, 2018 at 1:09 PM
When using Banner I cannot change the CRN in certain forms. How can I make this change?
Use the Rollback button to return to the key block and change the CRN number.
Mon, Aug 20, 2018 at 1:09 PM
How do I find/add the Financial Aid FA-LEAVE calendar?
Find/add the Financial Aid FA-LEAVE calendar: Open Outlook and click on the Calendar button in the bottom left of the screen. In the menu bar select G...
Mon, Aug 20, 2018 at 1:10 PM