WEPA - What is it and how does it work?
WEPA (Wireless Everywhere Print Anywhere) is a cloud-based printing service available for Eastern enrolled students and guests and it is compatible with Windows Devices, MacOS, iOS and Android. It consists of several physical Print Stations located throughout the Cheney and Spokane campuses. While it is designed to be utilized by students with the swipe of their Eagle Card, it can also be utilized by guests without an account. Print jobs can then be paid for by Eagle Flex (swiping your card), Print Credits, which are assigned to all students who pay the Tech-Fee, or a Credit / Debit card. This article will explain how to utilize the WEPA printers, where they are located and provide some resources should you run into issues with a print.
Printing Options
As an enrolled student, you have many options on how to leverage WEPA to handle your print jobs. You're able to print from the cloud (Google Drive, OneDrive), a personal computer, uploading to the web portal, via e-mail, from the Mobile App and from a USB Drive. We've outlined the different methods below with links on how to utilize them.
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From the Cloud (G: Drive, OneDrive, Drop box): support.wepanow.com - Cloud Storage
This method helps you print from documents already located in cloud storage, such as Google Drive, OneDrive, Drop Box or Canvas.
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From a Personal Computer: support.wepanow.com - Print App (driver install)
This method installs a print driver on your computer, allowing you to navigate to File -> Print -> Select the WEPA print option (black&white, color, etc)
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From the web portal: support.wepanow.com - Web Upload
This method allows you to manually upload your files to the WEPA cloud, which you can then select when you're at a WEPA print station.
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From e-mail: support.wepanow.com - E-mail to Print
This method allows you to e-mail your document to print@wepanow.com from your student e-mail, which will automatically associate it with your student account. You can then select the document for printing when you're at a WEPA print station.
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From the Mobile App: support.wepanow.com - WEPA Express
This method allows you to send documents straight to the WEPA cloud from a mobile device, such as a phone or iPad. You can then select the document for printing when you're at a WEPA print station.
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From a USB Drive: support.wepanow.com - Print from USB
This method helps you print directly from a USB drive inserted into a WEPA print station.
Finding the Print Stations
For the most up-to-date locations of WEPA print stations, utilize the Print Station Locator available on WEPAs site. We've also included our locations below.
Status
Description
Location
Tap here to navigate
SNR - Common Area / Lounge
Eastern Washington University
JFK Library (Behind Reference Desk)
Eastern Washington University
JFK Library (Behind Reference Desk)
Eastern Washington University
JFK Library (Behind Reference Desk)
Eastern Washington University
JFK Library Upper Floor
Eastern Washington University
JFK Library Lower Floor
Eastern Washington University
JFK Library Behind Reference Desk
Eastern Washington University
PAT 214 TechFee Lab (Scanner)
Eastern Washington University
JFK Library (MMC) - Main Floor. TABLOID 11 inch x 17 inch
Eastern Washington University
Pence Union Building (PUB) 3rd Flr Lounge
Eastern Washington University
CEB 2nd Flr, by 201
Eastern Washington University
SCI 218 Biology Lab
Eastern Washington University
Pence Union Building (PUB) 2nd Flr by stairs, laptop kiosk.
Eastern Washington University
ISC Upper 1st Flr Open Area
Eastern Washington University
Spokane Catalyst Large Format (Tabloid), by 207/208 West.
Eastern Washington University
Nursing Building (NRS) - 3rd Floor
Washington State University (WSU)
Spokane Health Science Building (HSB) Main Flr Open Area
Eastern Washington University
Pharm & Biomed Building (PBS) - 1st Floor
Washington State University (WSU)
Academic Center (SAC) - 2nd Floor (Scanner)
Washington State University (WSU)
Spokane SAC Library Room 102. (Scanner)
Eastern Washington University
Spokane Catalyst 3rd Flr Lobby
Eastern Washington University
Spokane SIERR Building (Dental Hygiene Entrance Area)
Eastern Washington University
Logging in to the Print Stations
When you approach a WEPA print station you'll see a home screen like this.
If you're a student, swipe your Eagle Card to sign in. If you don't have your Eagle Card, if you're a guest, tap on the "Don't have a Campus Card" link to login manually or proceed as a guest. [insert link to guest login KB article here]
Printing Options
When you've selected the documents that you wish to print, you'll see several Print Setting options, such as the number of copies, specific pages, page orientation and color or black & white. Please note that the pricing of the pages will change according to which options you select.
Payment Methods
Print Credits are applied to each student who pays the TechFee at the beginning of each Quarter or Semester. The credit for Quarter students are $9.00 / Quarter and the credit for Semester students are $13.50 / Semester. Be aware that the balance does not carry over from quarter to quarter or semester to semester. If you'd like to remotely check on your Print Credit balance, check the WEPA portal at http://wepanow.com and set Eastern Washington University as your school. After logging in with your SSO information, you'll be able to see your current balance.
Eagle Flex is a prepaid, declining-balance account linked to the Eastern Washington University (EWU) EagleCard, functioning like a debit card for students. It can be used for various kinds of purchases on campus, including printing at WEPA print stations. To learn more about EagleFlex, goto https://inside.ewu.edu/eaglecard/flex
Debit / Credit Card can also be utilized for direct payments of prints. This is the only option available to guests who do not have a student account.
Loading Payments to your WEPA Balance
There are two ways to load money towards your WEPA Balance. You can do so at the Print Station or through the browser of any computer.
Print Station:
- Login to Wēpa account either by swiping campus / tagged card or manually entering credentials.
- Select blue menu icon in top right, then ‘Deposit Money‘ from drop down menu.
- Select the amount to deposit ($10.00 defaulted) then ‘Next‘.
- Select a payment option, either credit/debit card on left or PayPal on right.
- If credit/debit card, swipe card when prompted.
- If PayPal, select ‘PayPal Checkout‘ to login to account.
- Deposited funds will appear under ‘Account Balance‘ in top right.
Browser:
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Login to wēpa account.
- Select ‘Deposit Funds‘ in top right blue menu bar or select ‘add more‘ by ‘CURRENT BALANCE’ in the right side print queue.
- Select an amount to deposit ($5.00, $10.00, $15.00, $20.00, $25.00, $50.00)
- Select a Payment Method, either Credit Card or PayPal.
- If Credit Card, enter Billing and Payment Information then Submit CC Deposit.
- If PayPal, select PayPal Checkout for a pop-up window to login to account or enter guest information.
Important tidbits:
Common Issues and their workarounds
Q: My Eagle Card swipes aren't being recognized:
A: Check the magstripe on your Eagle Card. Ensure it's free of dirt and debris. If this doesn't work, use the manual login (tap on the "Don't have a Campus Card") to complete your print job and notify the Help Desk at helpdesk@ewu.edu or 509.359.2247.
Q: My printed documents don't look right. The formatting is all wrong:
A: We strongly recommend saving your documents as a PDF prior to sending them to WEPA. This "locks" in the formatting and ensures your prints will look exactly like the document you're seeing.
Q: I've initiated a print, but nothing is happening:
A: Check the screen on the WEPA Print Station for any errors on the screen and note the time. Contact the Help Desk at helpdesk@ewu.edu or 509.359.2247 and report the location of the failed print, and the time that it was initiated.
Q: I see a Low Toner or Low Paper warning on the screen. What should I do?:
A: Contact the Help Desk at helpdesk@ewu.edu or 509.359.2247 and advise them right away. A team will be dispatched to refill the toner or paper.
Q: I want a refund from a failed print or a print job that I don't recognize. What should I do?:
A: To request a refund please email help@wepanow.com and provide the username associated with your wēpa account along with the title of the document that you are requesting a refund for. When requesting refunds for defective prints please provide photos of the defect. This will help the WEPA team better determine the steps needed to fix the issue. Refunds typically take 2-3 business days after approval to post to your account.
Please be aware that EWU does not refund for defective prints, and these requests must go directly through WEPA. WEPA does not refund for print jobs that were caused by user error (example: You printed a document that you didn't mean to).
Support Options
If you need additional support, check out the https://support.wepanow.com/ site for the most up-to-date information. Also, do not hesitate to contact the Help Desk at helpdesk@ewu.edu or 509.359.2247.
Still need help?
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