How to access real time call queue statistics through Webex

Webex has a rudimentary portal for monitoring real-time call queue statistics for all call queues hosted on Campus.

Please note that you must be granted a specific user role to access this feature. If you do not have access and believe that you should, submit a Help Desk ticket requesting access to the Webex Call Queue monitoring tool.

Using a recommended browser, such as Google Chrome, Firefox or Microsoft Edge, open the Webex Control Hub.
Note: It would be wise to bookmark this site for future use.
Login with your EWU e-mail address.
You will be redirected to the SSO sign in page. Login with your EWU SSO credentials.
Click on Analytics under the Monitoring section from the left side menu.
The Analytics dashboard will open. Click on the Calling tab.
A sub-menu will open up beneath it. Click on Call Queue.
Another sub-menu will open up beneath the previous step. Click on Live Queue Stats.
You are now viewing the Live Queue Stats Dashboard.
There are several things to note about this page:
- Queues will only display when there are active, held, or waiting calls.
- If there are no active, held, or waiting calls, the queue will not be visible.
- This page will show ALL call queues across campus. Not just your specific queue.
- This page refreshes every 30 seconds. If you wish to update sooner, you may click the button at the top right of the dashboard.