I receive an error 500 (Something went wrong) when I try to access my email account. How do I fix this issue?

All active student email accounts have migrated from @eagles to @ewu.edu addresses

If you receive an error 500 (Something went wrong) or a message that says "We couldn't find a mailbox for this account. Either they don't have a mailbox don't have a license assigned" when trying to access your EWU email account, your browser is trying to log into your old @eagles address.

Follow these steps to regain access to your account:

First, try clicking the email link on https://inside.ewu.edu and use your SSO password, not your old student email password.
If, after clicking the email link, you receive an error, please try clearing your browser cookies and cache and try again - https://support.ewu.edu/support/solutions/articles/10000014242
To setup email on your mobile device, refer to these articles:
- Android - https://support.ewu.edu/support/solutions/articles/10000014192
- Apple - https://support.ewu.edu/support/solutions/articles/10000044200
  
  Use your Username to login.

If step 2 does not work, try another browser or an InCognito/Private Session. If that works, make sure to clear your entire cache/cookies from your preferred browser and try logging in again.

If you need any further assistance please view our Service Catalog for other Knowledge Base articles or contact the IT Help Desk via Phone: 509.359.2247 or Email: helpdesk@ewu.edu