This is the work around for finesse error: "CF_RESOURCE_OUT_OF_SERVICE Please try again or contact the administrator." When trying to go to "Ready" state in the call queue.

This may happen when the client has a Jabber soft-phone with their "IPCC" service queue phone number programmed on it so they can work from home and answer their call queue.

If they are onsite trying to log in via their desk phone or are at home on jabber and get this error; below is the work around. Make sure they don't have their Jabber soft-phone open at the same time while trying to log into the queue onsite.

1.) Make sure the user is logged into extension mobility on their desk phone, if onsite. Otherwise make sure Jabber is open and running.

2.) Log into Cisco Finesse

3.) Press "OK" on the error.

4.) Have them select or highlight the IPCC number on their physical desk phone by pressing the hard key next to their IPCC number, or by selecting the IPCC number listed on their Jabber profile. See "Locating IPCC number in Jabber for Cisco Finesse " solution article on how to locate your IPCC number on Jabber if need be.

5.) Pick up the handset for onsite. Click the dial pad if on Jabber and make a call with your IPCC number to yourself or to a coworker, you'll need to hear dial tone while on your IPCC number otherwise it wont work.

6.) Hang up the handset for onsite. Click off the dial pad/hang up if on Jabber and re-select your 4 digit extension on Jabber.

7.) Then select "Ready" on Finesse.

This should resolve this issue for the day. If you continue to have issues please contact the EWU IT help-desk at x2247 (509.359.2247) or your IT coordinator.

Thank you.