FAQs
Q. I have an old phone with one line and no speakerphone. Can I get it replaced with a device that has an extra line and speakerphone?A. Yes. If you currently have a Cisco 79xx we can provide a new 7821 for a $75 upgrade fee. If you want to upgrade to an 8841 a $150 upgrade fee will be applied. If you simply want a newer device,
Any device upgrade to a 7821/8841/8811, will have the appropriate upgrade fee applied to the provided index. For supported telephone equipment see this
article.
Q. Do the phone plans include voicemail?A. Yes, all plans include voicemail and long distance. International calling is a optional feature and charges by the minute. See this
link for EWU phone plans.
Q. How can I call someone and leave a voicemail without ringing their phone? Basically call their voicemail box directly.A. You can leave a direct voicemail for a user by pressing the star key twice on your keypad, then type in their extension (Ex. **1234). This should route you straight to their voicemail box.
Q. How do I dial out?
A. In general, press '8' followed by the area code then the number. For advanced instructions, including long distance, see this article.