OneDrive FAQs
Q. What is OneDrive?
A. OneDrive is a Cloud Storage solution that allows users to securely store, share, and sync your files from any device to the cloud. These files are then accessible from any other device, as long as you have an internet connection.
Q. Does EWU IT recommend Google Drive or Microsoft OneDrive?
A. IT supports both solutions and both have their advantages. That said, Google Drive allows for more seamless collaboration in team environments.
Q. How much storage space do I get?
A. OneDrive provides 1 TB of storage.
Q. How do I access my OneDrive Account?
A. To access your OneDrive account, go to inside.ewu.edu -> Cloud Storage -> OneDrive. Or, from the Outlook on the Web, click the grid icon in the upper left corner and select OneDrive. If you have the OneDrive desktop App installed on your computer or mobile device, just launch the app or access the OneDrive folder in the Windows Explorer or macOS Finder.
Q. What devices does OneDrive support?
A. OneDrive is available for Windows, macOS, iOS, iPadOS and Android. To use it with ChromeOS, install the Android OneDrive app from the Google Play store.
Q. What does it mean to Sync data to my local computer?
A. Syncing your data means that you will have a copy on a local computer as well as in the cloud. You can easily save documents directly into your local folder. The data is then "copied up" to the cloud when the device has an internet connection.
Q. What is file streaming (also called Files On-Demand)?
A. When you turn on Files On-Demand, you’ll see all your files in File Explorer or Finder and get new information about each file. New files created online or on another device appear as online-only files, which don’t take up space on your device. When you’re connected to the Internet, you’ll be able to use the files like every other file on your device.
File On-Demand is supported on current versions of both Windows and macOS. Specifically, you'll need Windows 10 (version 1709 or newer) or macOS (version Mojave 10.14 or newer).
To learn more about Files On-Demand, see Microsoft's articles for Windows and Mac.
Q. Can I put sensitive data on OneDrive? Does OneDrive comply with FERPA or HIPAA?
A. Eastern Washington University has an agreement with Microsoft that protects data, making it safe for sensitive data. Files are encrypted both at rest (in OneDrive storage) and in transit (between your workstation and the cloud). Office 365 is FERPA and HIPAA compliant.
Q. How do I create a new folder?
A. From a web browser, click on Files in the upper left-hand corner. Click on "New Folder". If you have installed the sync client, you can create a new folder just like you normally would on your local computer.
Q. How do I upload a file?
A. You can upload a document by logging on to your account with a browser, and dragging/dropping a document into your document depository in the area where it says "drag files here". You can also install the sync client. Once you have done that, it is just like a document library on your local computer.
Q. Can I share a file or folder with someone outside of EWU?
A. Yes, you'll just need their email address.
Q. Can OneDrive do real-time online collaboration?
A. Yes, OneDrive can do real-time online collaboration. You have to open the document in Office Web Apps. In the upper right-hand corner, you will see when someone you shared the document with is also editing. You will see a flag while the other person is typing.
Q. What happens when I delete a file? Can I get it back?
A. When you delete a file, it goes into your Recycle Bin for 90 days before being permanently deleted. To restore a file, simply click Recycle Bin from the left-hand navigation menu, select your file, and click Restore.
Q. Are there any training resources available?
A. Yes. Microsoft has also published a number of videos to help you get started. Some links are included below:
Still need help?
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