Issue

After installing the Mac GlobalProtect client, the client never connects and stalls ("spins") in a connecting state


Solution

macOS High Sierra 10.13 introduced a new security feature that requires manual user approval before loading new third-party kernel extensions. You can check to see if the Palo Alto application is being blocked in Settings > Security & Privacy

  • Look for a message at the bottom of the window stating "System software from developer Palo Alto Networks was blocked from loading."
  • Select "Click the lock to make changes" You may need to provide the username and password of an administrative user on your Mac. If this is a EWU-owned Mac, see this article to see how to give yourself administrative rights: https://support.ewu.edu/support/solutions/articles/10000042816
  • Click the Allow button