Printing Adobe Files

Error 49 is the printer’s way of telling you it doesn't know what to do with the print job it has received. HP generally blames the problem on the application that is sending the print job. This commonly affects InDesign, Photoshop and Illustrator files. Although Internet postings indicate all the Adobe programs are susceptible to creating errors on HP printers due to the way the HP printers interpret postscript. You need to make changes to the program's default settings if you get the Error 49 on a printer.

Follow the steps below to fix the error message. Only follow the steps that pertain to the Adobe program you are using.

Note: For very problematic print jobs, save the file as a PDF, then print from Acrobat using the ADVANCED, Print As Image option. This will send the print job as a graphic/bitmap to the printer.

Photoshop: Print using ASCII encoding instead of Binary.

  1. Click File.
  2. Select Save as, save file format as an EPS.
  3. Click Save. In the dialog box change the encoding field to ACS11.
  4. Click Ok. Access the EPS file from your computer.
  5. Click File and select Print.

InDesign: Print using ASCII encoding instead of Binary.

  1. Click File.
  2. Select Export and chose EPS.
  3. In the dialog box, change the data format to ACS11.
  4. Click Export. Access the EPS file from your computer.
  5. Click File and select Print.

Illustrator: Print as a PDF using Adobe Acrobat.

  1. Click File.
  2. Select Save As, save file format as Adobe PDF.
  3. Go to an open the PDF file from your computer.
  4. Click File and select Print.

If the error message continues contact a lab tech consultant or Carl Combs at 359-7980.