University voicemail is accessible in multiple ways:
- You can check your voicemail from your phone. For further instructions, see the article below.
- A copy of your voicemail is sent to your email inbox. If you need it to go to a different mailbox or if you don't receive them, please let us know.
- You can also access your and only your voicemail through the web at voicemail.ewu.edu. For advanced instructions, see this article.
- From Jabber, if you have it installed. For instructions, see this article.
Accessing Voicemail from a Phone:
- From your desk phone, press the Messages button
or dial 4343. From an outside line, call 509-359-4343, then enter your PIN when prompted.
IF trying to access another line proceed with the following steps - If you are calling from a phone other than your desk phone press * when Cisco Unity Connection answers. This will also allow you to access the voicemail box of a different extension from the one you are calling from.
- When prompted, enter the "Connection ID" which is the phone extension, you are trying to access and press #.
- Enter the PIN for the extension and press #.
Main Menu and Shortcuts:
Keys | Action |
1 | Play new messages |
2 | Send a message |
3 | Review old messages |
4 | Change setup options |
41 | Change Greetings |
412 | Turn on/off alternate greeting |
421 | Change message notification |
423 | Choose full or brief menus |
44 | Change transfer settings |
5 | Find messages |
51 | Find messages from user |
52 | Find messages from all outside callers |
53 | Find messages from a specific outside caller |
A print-friendly list of voicemail shortcuts is attached to this article.