In order to reset your Student Email Password, you will need to also know your SSO password (your NetID password). If you do not know your SSO/NetID password, follow the steps below:
- Go to https://account.ewu.edu
- Select Forgot Password
- Enter your NetID (if you do not know your NetID, please contact the Help Desk at 509-359-2247 and we can provide the NetID after verifying your identity)
- Answer any verification questions that are presented, or follow the SMS validation steps.
- Set the password.
In order to reset your Student Email Password and you know your NetID password, do the following:
- Go to https://account.ewu.edu
- Select Student Email Forgotten Password
- Enter the NetID password
- Click the Reset Password button, this will set a temporary password.
- Wait a few seconds for the page to be presented again
- Make note of the First Login Password and click the link presented: https://outlook.com/owa/eagles.ewu.edu
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Follow the prompts to set a personal password once logged in using the temporary password
If you have any issues whatsoever, please feel free to give us a call at the IT Help Desk at (509) 359-2247, or visit us at the IT Walk-Up Help Desk on the first floor of Sutton Hall and we can assist you in resetting this password in person.